Our values and pledges to patients and staff
Our values drive everything that we do.
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Our pledges
We will:
 ensure that all of our patients’ basic needs are met all of the time- ensure our staff honour the pledges to patients and staff set out in the NHS Constitution
- improve the way that we include patients and their carers in decision making
- develop new ways to receive feedback from our patients
- support and develop our staff so they always act in the patient’s best interest
- ensure our Board of Directors and governors are visible to patients and staff.
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 ensure that we have the right staff with the right skills caring for each patient- foster a safety culture which is based on transparency and openness
- implement a zero tolerance approach to avoidable harm
- continue to support our staff to develop the skills they need to provide safe high quality care
- constantly monitor standards of care and respond quickly if there are concerns.
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 develop a range of initiatives that support our staff and help them to demonstrate the right values and behaviours at all times- ensure staff respect their colleagues and respond positively to our diverse workforce and local community
- ensure leaders at all levels are visible and model the Trust values and behaviours.
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 balance safety, quality and efficiency- seek to be a national leader in patient safety
- build on Barbara’s story and seek to be nationally recognised for the provision of exceptional care for our most vulnerable patients
- continue to develop our workforce so that all our staff strive to do their best.
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 ensure our staff feel listened to- provide regular feedback to our staff
- ensure our staff are always supported to have the courage to speak up if they have any concerns.
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Download our values and our pledges to patients and staff (PDF 466Kb).
Showing we care film
We asked our staff, patients and volunteers what our values mean to them.