Our quality story

Waiting times in A&E

Our A&E department at St Thomas’ is open 24 hours a day, 365 days a year to treat patients with the most serious or life-threatening injuries and conditions. Patients with the most serious problems will be seen first. 

What's the standard?

It is expected that at least 95% of patients attending A&E will wait less than four hours to be diagnosed, treated, discharged or admitted to hospital.

How are we doing?

Our recent performance:

  • March 2017 – 86.4% of patients coming to our A&E department waited less than four hours
  • February – 88.9%
  • January – 87.4%.

We are working hard to meet the standard although this has been proving difficult while we are undergoing major refurbishment work in the department and we are continuing to see a high number of patients attending A&E.

Four hours is the maximum time you should have to wait and most patients will be seen more quickly.

Our staff will always try to keep you informed of how long your wait is likely to be. However, waiting times will vary depending on how many seriously ill patients need treatment.

Find out more

For more information about waiting times, see NHS Choices.

Got a question?

If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.

If you need information about a medical problem, you should talk to your local pharmacist, contact your GP surgery, call NHS 111 or see NHS Choices.

86.4%
of patients coming to our A&E department waited less than four hours in March 2017.

How you can help us

A&E may not be the best place for your needs. If you have been suffering from a medical problem for more than 48 hours, you should talk to your local pharmacist, contact your GP surgery or call NHS 111.

If you have a minor injury or illness, it will usually be better to go to an Urgent Care Centre like the one at Guy's Hospital, which is open 8am to 8pm, seven days a week. 

Call 111 if it's not an emergency

 

Page last updated: June 8 2017