Cleanliness, food, privacy and our facilities
A national assessment process was introduced in 2013 to measure how we are doing against more than 150 standards.
These standards cover cleanliness, food and drink, privacy and dignity, and the condition and appearance of our hospitals – all things that we know are important to our patients.
What's the standard?
Like all hospitals, we are required to undertake a Patient-Led Assessment of the Care Environment – or PLACE – test each year. This includes over 150 standards looking at cleanliness, food, dignity and the environment.
The teams who carry out the test include patient representatives, our governors and staff.
How are we doing?
We scored well in all of the categories measured, but are keen to do even more to meet your expectations. Our results for 2017 are:
||Guy's and St Thomas'
|Condition, appearance, maintenance
|Privacy, dignity and wellbeing
|Food and hydration
How you can help us
There are lots of ways you can comment on our services. See patient feedback on our website for details.
Find out more
For more information about NHS hospital food standards and to find out how other hospitals across the country are performing, visit NHS Choices.
For more information about PLACE, see the Health and Social Care information website.
Got a question?
If you have a question about or comment on this information, please contact the communications team at firstname.lastname@example.org.
Page last updated: September 15 2017