Can't find what you
are looking for?
Contact the appropriate department via the Contact us page and we will do our best to answer your questions.
Frequently asked questions
What clinical services does the Trust provide?
A full list of clinical departments within the Trust is available in the Our Services section of this website.
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How can I find a phone number?
Call the Trust's switchboard number on 020 7188 7188 and ask for the name of the service or person you want.
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Where can I find information on how to get to the hospitals?
Information on travelling to and between the hospitals can be found in the Getting here section of this website.
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Do you have maps of the hospital sites?
These are available on our Maps page.
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How can I check my appointment date and time?
You should have received a letter with your admission date and details about where to go. If you are uncertain about when to come in or where to go, please telephone the contact number on your letter.
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What if I can't attend my appointment?
If you cannot keep your appointment, or you need to change the time and date, please telephone the number on your appointment letter as soon as possible. This will allow us to rearrange your appointment and to give your appointment to someone else.
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What if I can't make my admission date?
If you are unable to make your admission date, please call the number on your letter immediately so that we can rearrange your appointment and give your bed to someone else. If you fail to contact us, it may affect your position on the Trust's waiting list.
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Will I be allowed to smoke in hospital?
No. Smoking is not permitted in any of the Trust’s premises.
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What do I need to bring with me to hospital?
Information is provided in the Your inpatient stay and Your outpatient stay pages in the Patient Care section.
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What are the visiting times?
Visiting hours vary from ward to ward. A nurse will be able to tell you the visiting times on your ward when you arrive.
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How much is visitor parking at each hospital site?
Information on car parking is available on the Travelling to Guy's Hospital, and the Travelling to St Thomas' Hospital pages.
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What are the names of the Trust's Board of Directors?
Read all about our board of directors in the webpages describing the Trust's organisational structure on this website.
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How can I apply for a work placement?
Information on work placements / work experience is available in the Working at the Trust section.
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How can I apply for a job?
You can search for a job and download further details and application forms in the Current vacancies section.
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How can I make a complaint?
Further information is available here.
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How can I make a donation to Guy's and St Thomas'?
You can make a donation to support the work of the hospitals by contacting Guy's and St Thomas' Charity.
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How do I use this website?
Help and advice is available here. There is also a link to the help page at the bottom of each page on this website.
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I can't find my question listed here, what shall I do?
Contact the appropriate department via the Contact us page, and we will do our best to answer your questions. You can also suggest a question that you think should be added to this list of FAQs.
If you have an urgent query, ring the Trust's main switchboard on 020 7188 7188.
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