Contacting the team
Call 020 7188 4025 from 8am - 6pm every day. Outside of these hours, the phone line is diverted to the special care baby (neonatal) unit|.
Please leave a message if you reach our answering machine and we will call you back the same day.
Support from the outreach team
It is not unusual to feel nervous about taking your baby home for the first time from the special care baby unit. We are a team of specialised neonatal nurses, based at St Thomas' Hospital, who are here to support you and your baby. You will meet us during your baby's time in the special care baby unit and we will talk with you about caring for your baby before you go home.
When you are at home, we will:
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visit you and your baby – this is a chance to talk about how you are feeling and answer any questions that you may have
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care for your baby – for example, see how your baby is feeding, weigh your baby and take blood tests if needed
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be available over the phone if you have any questions or concerns
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make sure your health visitor and GP are aware of the care your baby needs.
How often will we visit you?
The number of visits will depend on each individual family's needs and we will speak with you about what is best for you. We will visit less often as you become more confident with your baby at home. We are available to visit you seven days a week, 9am - 4pm.
What if I have a problem at home?
If your baby is unwell and you need urgent help call 999 or take your baby to the nearest accident and emergency (A&E) department|.
If you need more general advice you can either phone us, your GP or NHS Direct website| or call 0845 4647.
Help and support is always available for you and your baby no matter what time or day of the week.