Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) will help us to improve our services for patients. PALS offers support, information and help to patients, their families and visitors.
The PALS team can:
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advise and support you, your family, visitors and carers;
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listen to your suggestions, queries and concerns;
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help sort out problems on your behalf;
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provide information about NHS services;
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put you in touch with interpreters, signers and other support services.
Your views
We would like to hear your views and comments about how we could improve our services.
Getting involved
We can also advise you if you would like to become more directly involved in the development of our services. We are keen to involve patients and relatives in this way.
Solving problems
We can help you to sort out any problems or concerns you may have about our services, particularly if you have been unable to resolve these by speaking to the staff caring for you on the ward or in the outpatient clinic.
How to contact us
You can contact the PALS team on 020 7188 8801
You can find the PALS team
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At St Thomas': On the ground floor of the North Wing, in the Knowledge & Information Centre from 10am - 5pm Monday - Friday
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At Guy's: On the second floor of Southwark Wing (Thomas Guy House), near the London Bridge reception area, from 12noon - 3pm Monday - Friday.
For information in large print, audiotape or Braille, please call one the number above.
If you would prefer to write to us, our postal address is:
PALS
C/o KIC
Ground Floor
North Wing
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH
Email: pals@gstt.nhs.uk