Patient Advice and Liaison Service (PALS)

Patients and visitors

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The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

PALS can

  • give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
  • give you information about the formal complaints process and independent advocacy services.

Contacting PALS

Visit us

At St Thomas' Hospital in the main entrance. Opening hours are Monday-Friday, 9am-5pm.

At Guy's Hospital on the ground floor of Tower Wing, near main reception. Opening hours are Monday-Friday, 9am-5pm.

Call us

  • 020 7188 8801.

You may get an answering machine if the team is busy. Please leave a message and we will return your call within 24-48 hours.

Contact us online

Write to us

PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

More information

PALS (patient advice and liason service) leaflet

Access guides

Accessibility information to support you.

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