Patient Advice and Liaison Service (PALS)

Patients and visitors

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The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

PALS can

  • give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
  • give you information about the formal complaints process and independent advocacy services.

Contacting PALS

Visit us

At St Thomas' Hospital in the main entrance. Opening hours are Monday-Friday, 9am-5pm.

At Guy's Hospital on the ground floor of Tower Wing, near main reception. Opening hours are Monday-Friday, 9am-5pm.

Call us

  • 020 7188 8801.

You may get an answering machine if the team is busy. Please leave a message and we will return your call within 24-48 hours.

Contact us online

Write to us

PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

More information

PALS (patient advice and liason service) leaflet