Our quality story

Listening to you

We are committed to improving the quality of treatment and care that you receive. We regularly review the feedback given by our patients and their families and take action to make things better.

You said, we did

Here are some examples of the actions we have taken in response to your comments.

Nurse-in-Charge armbands

How we're taking action on your feedback

Providing contact details to patients when they leave hospital

How we're taking action on your feedback

Helping patients on wards sleep soundly

How we're taking action on your feedback

We're listening film

This six minute video demonstrates the Trust’s commitment to listening to our patients and acting on feedback as well as involving patients in the development and improvement of our services.


Tell us what you think about your care

Help us improve our services by telling us what you think about the care you receive. Often the easiest way to do this is to tell a member of staff involved in your care – ask to speak to the person in charge, usually a senior nurse or doctor.

There are lots of ways you can comment on our services, see our patient feedback section.

If you have been a patient or live locally, you can also get involved by becoming a member of our Foundation Trust.

Got a question?

If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk

Eye catching name badges

Eye-catching name badges boost patient experience

You said: that you didn’t know the name or role of the member of staff speaking to or caring for you.

We did: we introduced new name badges for our staff. Staff names are written in black on a yellow background making them easier for all patients to see, including those with impaired vision.

The distinctive #hellomynameis badges are designed to be clearly visible and to remind staff of the importance of introducing themselves properly.

Page last updated: June 13 2019