Making, changing or cancelling your hospital appointment

Do you have an appointment in the hospital?

If you have been referred for an appointment or are to be admitted to Guy’s or St Thomas’, we will contact you to arrange a date.

Making your hospital appointment

You can contact the relevant department to choose a convenient date and time by phone or online.

By phone

Please call the department that will be treating you by using the department drop down below. The number you need to dial will appear on the right hand side of the department name.

Number will appear here

You will be asked to leave a message containing your name, address and NHS number so please have the details handy. The team will contact you with 3 days to confirm the booking.

Online

To make a new appointment please complete this form. You will be contacted within 3 days to confirm your booking. In the section asking for more details please state if you wish to be contacted by phone or email.

Change your hospital appointment or admission

By phone

Please call the number given above for the department that will be treating you.

Online

You can change your appointment or admission online provided the admission is more than one working day away.

To change an existing appointment or admission complete this form.In the section asking for more details please state if you wish to be contacted by phone or email and we will be in touch within three working days to agree a convenient date and time.

Cancelling your hospital appointment or admission

By phone

If you are unable to attend, please let us as soon as possible so that your appointment can be given to another patient. You can call our dedicated 24-hour appointment cancellation line on 020 7188 9900.

Online

You can cancel your appointment or admission online provided the admission is more than one working day away.

To cancel your appointment or admission complete this form. Please note, if you choose to cancel you will not be offered a new date.

Let us send you hospital appointment remindersWe send text reminders

 We can send you a text message to remind you of your hospital appointment or admission date and time. If you would like to use this service, please ensure we have your correct mobile number by updating your contact details here.


Community appointments

As well as our hospital based clinics, we also hold many clinics in the local community. Please note if you would like to make or change a community appointment, you will need to contact the relevant service directly by visiting the community section on this website or contact the service on the number on your appointment letter.

Your right to maximum waiting times as part of the NHS constitution:

Recent amendments to the NHS constitution mean that patients, who were referred on or after 1 April 2010, now have a right to maximum waiting times to start consultant-led treatment.