Patients give their verdict on services at Guy's and St Thomas'


Posted on Tuesday 8 April 2014
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A nursing assistant and patient at St Thomas'

Patients treated at Guy’s and St Thomas’ hospitals in July 2013 were invited to have their say on the quality of their care by taking part in the national NHS adult inpatient survey – the results have been published by the Care Quality Commission today (8 April).

The Trust’s overall performance remains one of the best amongst London’s main teaching hospitals and also compares well with other teaching hospitals in England.

Guy’s and St Thomas’ has improved on 29 indicators when compared to the previous survey in 2012 with 22 indicators showing a worse score, although none of these are statistically significant.

Performance compared with the 2012 survey has remained relatively stable.

Areas in which Guy’s and St Thomas’ has done better than other NHS trusts include:

  • Information that A&E patients get their about their care and treatment
  • Patients’ overall experience of their care

Eileen Sills, Chief Nurse, says: “I would like to thank all staff for their hard work which has enabled us to maintain the quality of care that patients receive.

“I am particularly pleased that we have achieved a ‘Better than other trusts’ rating for the care that patients receive in our busy A&E department at St Thomas’.

“Our A&E staff treat hundreds of patients every day and it is a tribute to the team of doctors, nurses and many other staff in A&E that patients have praised the quality of care that they receive.

“We are not complacent and there is clearly still room for improvement in a number of areas which we are already taking action to address.”

The full results of the survey are available on the Care Quality Commission website www.cqc.org.uk.

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