Patients rate their hospital care


Posted on Thursday 21 May 2015
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A nurse and patient at St Thomas' Hospital

87% of our patients rated the quality of care they receive at Guy’s and St Thomas’ as seven out of 10 or higher.

Patients treated in July 2014 gave their feedback as part of the Care Quality Commission’s national inpatient survey published today (Thursday 21 May).

The Trust’s overall performance remains amongst the best in London when compared to other hospitals and teaching hospitals.

Compared to our own performance in 2013, we have significantly improved on one question, but scored significantly worse on seven questions.

Chief Nurse Dame Eileen Sills says: “I would like to thank all staff for their hard work which has enabled us to maintain the quality of care that patients receive.

“This annual survey gives us a chance to see our areas of strength, which I’m pleased this year include staffing levels, cleanliness, and waiting lists.

“We’re extremely grateful to our patients for taking the time to complete the survey. The results allow us to identify areas in which we can improve and we are already taking action to address these.”

The full results of the survey are available on the Care Quality Commission website.

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