Improving communication with patients: understanding patients' experiences and needs

Date and time
Tuesday, 07 March 2017
2:00pm to 4:30pm
Bankside Community Space, 18 Great Guildford Street, London SE1 0FD

If you would like to take part in the workshops, please call Lily Hastings on 07880 035717 or email to book your place.

You can also complete our online survey so we can improve the way we communicate with you about your care.


The purpose of the workshop is to help us understand your experiences of how we communicate with you. From the time you are referred to the hospital, through diagnosis, treatment and ongoing care. We are keen to hear about your experiences – what worked well and what didn’t. This might include:

  • your experiences of booking, re-arranging or cancelling appointments
  • the methods of communication we currently use (telephone calls and letters) to give you information about your ongoing care (eg test results, treatment and medication)
  • the appointments you have with doctors and nurses.

Your views will help us to develop a picture of what it is like to be a patient. You might also have some ideas about how we can improve patients’ experiences.


We are keen to hear from people who have been a patient (or carer of a patient) of our hospital or community services in the last 12-18 months. We know that patients who have long-term conditions often have to contacts our services regularly – your experiences are particularly important to this project.

  • This workshop is for patients and will be facilitated by staff.
  • If you have a mobility impairment, we can arrange your transport through the Guy’s and St Thomas’ patient transport services. Please let us know if you would like us to arrange this when you book.
  • We are able to reimburse you for any reasonable travel expenses such as bus, tube and train tickets on presentation of a receipt, ticket or oyster printout.
  • Tea, coffee and biscuits will be provided.