Improving communication with patients: help us find solutions

Date and time
Wednesday, 15 March 2017
5:30pm to 8:00pm
Burfoot Court Room, Guy's Hospital, Great Maze Pond, London SE1 9RT

If you would like to take part in the workshops, please call Lily Hastings on 07880 035717 or email to book your place.


The purpose of the workshop is to help us understand your experiences of how we communicate with you.

We will use the information patients shared with us to identify the main problems and, with your help, we will develop a range of ideas and suggestions that you think could help us to improve the way we communicate with patients about their care. It will be important to consider the many different needs of patients that determine how we communicate with them best.

During this workshop, we would like your help to think about how can we can:

  • improve existing communication (eg telephone and letter contact)
  • use digital technology and new services  (for example, the use of video calling for appointments with healthcare professionals) to address some of the problems patients have told us about.

Your views will help us to develop a picture of what it is like to be a patient. You might also have some ideas about how we can improve patients’ experiences.


We are keen to hear from people who have been a patient (or carer of a patient) of our hospital or community services in the last 12-18 months. We know that patients who have long-term conditions often have to contacts our services regularly – your experiences are particularly important to this project.

  • This workshop is for patients and will be facilitated by staff.
  • If you have a mobility impairment, we can arrange your transport through the Guy’s and St Thomas’ patient transport services. Please let us know if you would like us to arrange this when you book.
  • We are able to reimburse you for any reasonable travel expenses such as bus, tube and train tickets on presentation of a receipt, ticket or oyster printout.
  • Tea, coffee and biscuits will be provided.