Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are here to help

Coronavirus and stop smoking service: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried that I might have Covid-19/coronavirus

    Please call NHS 111 for advice.

  • I am on medication prescribed by your team and I am not sure if I should stop them

    Do not stop any medication unless specifically told to do so by your clinical team. 

  • I have an appointment soon and I have not heard from you

    We attempt to contact all patients within 48 hours of the appointment to reconfirm. If you have any concerns please contact us on 080 0856 3409 or 020 3049 5791.

  • I have side effects that I am worried about

    If you need specific clinical advice from our team please contact us by emailing or call 080 0856 3409 or 020 3049 5791 (please use email unless your request is urgent). 

  • My medication is running out and I need a prescription

    If we usually prescribe your medication, please contact your specialist adviser directly on the mobile number they have provided you or call us on 080 0856 3409 or 020 3049 5791.