Read our latest advice on Coronavirus (COVID-19)


Our services are open and safe to attend - we are here to help

Patient appliances and coronavirus: frequently asked questions

Information for patients

Therapies

Frequently asked questions

Please see some answers to common questions we have received during the COVID-19 pandemic.

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please USE the NHS 111 online service for advice. Only call NHS 111 if you're unable to get help online.

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven't heard from us and your appointment is less than 3 days away please contact us by phone.

    Tel: 020 7188 6483 (Guy's Hospital)

    Tel: 020 7188 6477 (St Thomas' Hospital)

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact u.

    Tel: 020 7188 6483 (Guy's Hospital)

    Tel: 020 7188 6477 (St Thomas' Hospital)

    Email: gst-tr.patientappliances@nhs.net

  • I am due to pick up some orthotics repeat prescription or repairs but cannot attend due to government travel restrictions

    Please contact us to discuss. We may be able to post these out to you.

    Tel: 020 7188 6483 (Guy's Hospital)

    Tel: 020 7188 6477 (St Thomas' Hospital)

    Email: gst-tr.patientappliances@nhs.net