Read our latest advice on Coronavirus (COVID-19)


Our services are open and safe to attend – we are here to help

Visiting patients

Patients and visitors

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Revised visiting restrictions

In line with the government's plans to ease lockdown restrictions, we have revised our visitor policy. From Monday 12 April, we are welcoming visitors in a controlled way.

Inpatients incuding those having a planned procedure or surgery will be asked to nominate up to 2 visitors who will be able to visit them during their stay.

This will limit the number of people in the hospital and reduce the risk of spreading infection. There may be some exceptions to this which we will discuss with you on an individual basis.

We will continue to ask adult patients to attend the emergency department, cancer services, and outpatient appointments alone where possible. Vulnerable patients – such as those with dementia or who have a learning disability – will be supported to attend with a carer.

A friend, carer or family member can collect you from the entrance of the hospital when you are leaving. If you need help to get to the entrance to meet them, one of our porters or nursing staff will help you.

Virtual visiting

We recognise the importance of relatives and patients being able to communicate, especially during these challenging times.

If you have a smart phone or tablet, please download the free aTouchAway app and register your account:

Once you have a registered account you will need to:

  • contact the ward and provide them the email address used to set up the account
  • ask the ward to arrange a time for your virtual visit.

For any support or further advice or feedback, please contact familycomms@gstt.nhs.uk.

Life Lines

Guy's and St Thomas' family communications team's virtual visiting project is supported by Life Lines. Life Lines was set up to allow families to see and speak to their loved ones in hospital via a tablet, as a result of changes to visiting policies due to coronavirus (COVID-19). Tablets supplied through Life Lines have now been delivered to more than 140 hospitals across the UK, with the help of project partners and generous donations.

Visit the King's Health Partners website where you can find out more about Life Lines and also donate to the project.

Maternity services

We have made changes to our visiting policies in response to the coronavirus pandemic in order to reduce the spread of infection. See our maternity visiting guidance for more information.

Information about Evelina London

For all the latest information about our children's services, see the Evelina London website.

Guy's Cancer Centre

We are asking that only essential visitors accompany patients (ie carers of vulnerable patients) to our Cancer Centre and they will be asked some questions relating to COVID-19 before entering the centre.

Anyone with a temperature of more than 37.8 and/or a new continuous cough should not visit.

All visitors are also reminded to wash their hands frequently with soap and water or use hand sanitiser.

This will help us to minimise the number of people in the hospital and reduce the risk of spreading infection to protect our patients and staff.

There may be some exceptions to this which we will discuss with you on an individual basis.