Patient Friends and Family Test
The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.
The following patients are asked 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'
- patients who spend at least one night on a ward in our hospitals or visit hospital for a day for surgery or a procedure
- patients who attend our A&E department
- women using our maternity service
- patients who attend our outpatient departments, use our community based services and our patient transport services.
Each month we publish details about how many people completed the Friends and Family Test and what they thought about their care.
What's the standard?
The test has been extended to all NHS services. Research shows that positive patient experience is associated with positive staff experience. To find out how many staff would recommend our Trust as a place to be treated in or somewhere to work see the Staff Friends and Family Test pages.
How are we doing?
Our Friends and Family Test results are published below.
-
Emergency and urgent care
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses |
| September 2017 |
84.8% |
6.2% |
2389 |
| August 2017 |
83% |
7% |
2535 |
| July 2017 |
81.3% |
8.2% |
2745 |
| June 2017 |
84.7% |
6.2% |
2690 |
| May 2017 |
81.3% |
7.6% |
2176 |
|
April 2017
|
84% |
6.4% |
1779 |
| March 2017 |
84.2% |
6.9% |
1530 |
|
February 2017
|
87.3% |
5.2% |
1878 |
|
January 2017
|
86.6% |
6% |
1958 |
|
December 2016
|
86.8% |
6.1% |
1289 |
|
November 2016
|
83.7% |
8.8% |
1427 |
|
October 2016
|
83.5% |
8.6% |
1379 |
|
September 2106
|
84.5% |
7.8% |
1289 |
|
August 2016
|
85.7% |
6.9% |
1541 |
|
July 2016
|
84.2% |
7% |
2042 |
|
June 2016
|
87.3% |
5% |
1786 |
|
May 2016
|
84.6% |
7.1% |
1479 |
|
April 2016
|
82.9%
|
9.1% |
1260 |
| March 2016 |
81.5%
|
11.8% |
1494 |
| February 2016 |
86.4%
|
10.1% |
1544 |
| January 2016 |
86%
|
7.7% |
1648 |
| December 2015 |
86.6%
|
8% |
1402 |
| November 2015 |
84.6%
|
8.9% |
1354 |
| October 2015 |
84.6%
|
7.8% |
1483 |
| September 2015 |
84.4%
|
8.2% |
1857 |
| August 2015 |
86.1%
|
8.8% |
1326 |
| July 2015 |
85.4%
|
8.2% |
1673 |
| June 2015 |
85.8%
|
6.6% |
1342 |
|
May 2015
|
85.3% |
6.9%
|
1886 |
|
April 2015
|
85.1% |
6.2%
|
2280 |
|
March 2015
|
84.1%
|
6.4%
|
1668 |
|
February 2015
|
85.2%
|
5%
|
1470 |
|
January 2015
|
85.9%
|
5.7%
|
1741
|
|
December 2014
|
85.5%
|
6.4%
|
1598 |
|
November 2014
|
85%
|
8.3%
|
1139 |
|
October 2014
|
79.1%
|
11.8%
|
1170 |
|
September 2014
|
84.3%
|
6.1%
|
413 |
|
August 2014
|
79.1%
|
12.3%
|
851
|
-
Inpatients and day cases
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses |
| September 2017 |
95.2% |
1.7% |
1912 |
| August 2017 |
96.4% |
1.3% |
2049 |
| July 2017 |
95.8% |
1.2% |
2219 |
| June 2017 |
95.9% |
1.7% |
2065 |
| May 2017 |
96.7% |
1.2% |
1812 |
| April 2017 |
97.1% |
1.1% |
1677 |
| March 2017 |
96% |
0.9% |
2010 |
| February 2017 |
96.3% |
1.1% |
1971 |
| January 2017 |
96.9% |
1.4% |
2100 |
| December 2016 |
96.1% |
1.1% |
1653 |
| November 2016 |
95.8% |
1.6% |
2346 |
| October 2016 |
96.2% |
1.4% |
2397 |
| September 2016 |
96.7% |
1.1%
|
2479 |
|
August 2016
|
97% |
1.4% |
2400 |
|
July 2016
|
96% |
1.3% |
2630 |
|
June 2016
|
96.6% |
1.4% |
2505 |
|
May 2016
|
96.6% |
1% |
2412 |
|
April 2106
|
96.3% |
1.3% |
2400 |
| March 2016 |
96.5% |
1.5%
|
2779 |
| February 2016 |
95.3% |
2%
|
2789 |
| January 2016 |
95.4% |
1.5%
|
2638 |
| December 2015 |
95.6% |
1.9%
|
2401 |
| November 2015 |
95.5% |
1.6%
|
2744 |
| October 2015 |
95.6% |
1.8%
|
3050 |
| September 2015 |
95.2% |
1.8%
|
2704 |
| August 2015 |
95.6% |
1.8%
|
2582 |
| July 2015 |
95.2% |
1.8%
|
3054 |
| June 2015 |
95.4% |
1.9%
|
3071 |
| May 2015 |
95.9% |
1.7%
|
2924 |
|
April 2015
|
95.4% |
1.6%
|
2830 |
|
March 2015
|
96.8%
|
0.9%
|
1514 |
|
February 2015
|
95.7%
|
1%
|
1357 |
|
January 2015
|
97.2%
|
0.9%
|
1334 |
|
December 2014
|
96.9%
|
0.6%
|
1077 |
|
November 2014
|
96.9%
|
1.4%
|
1296 |
|
October 2014
|
96.4%
|
1%
|
1241 |
|
September 2014
|
97.3%
|
0.7%
|
974 |
|
August 2014
|
97.3%
|
0.7%
|
959 |
-
Outpatient services
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses |
| September 2017 |
90.9% |
3.8% |
3945 |
| August 2017 |
91.1% |
4.1% |
4239 |
| July 2017 |
91.7% |
3.3% |
4014 |
| June 2017 |
91.2% |
3.7% |
4638 |
| May 2017 |
92.3% |
3.4% |
3553 |
| April 2017 |
93.1% |
3.2% |
2979 |
| March 2017 |
91.9% |
2.9% |
3819 |
| February 2017 |
91.5% |
3.7%
|
3792 |
| January 2017 |
93.1% |
3.3%
|
4403 |
| December 2016 |
94.3% |
2.9%
|
2101 |
| November 2016 |
93.5% |
3%
|
4333 |
| October 2016 |
92.8% |
3.5%
|
4584 |
| September 2016 |
92.2% |
3.6% |
4538 |
|
August 2016
|
92.4% |
3.4% |
5061 |
|
July 2016
|
93.7% |
2.7% |
4921 |
|
June 2016
|
92.8% |
3.2% |
5339 |
|
May 2016
|
93.4% |
2.7% |
5425 |
|
April 2016
|
92.9% |
3.3% |
4756 |
| March 2016 |
92.8% |
3.2%
|
4416 |
| February 2016 |
93.2% |
3.4%
|
4557 |
| January 2016 |
93.3% |
2.9%
|
4629 |
| December 2015 |
91.6% |
3.9%
|
3534 |
| November 2015 |
92.5% |
4%
|
4461 |
| October 2015 |
92.1% |
3.4%
|
4544 |
| September 2015 |
93% |
3.3%
|
4275 |
| August 2015 |
91.9% |
3.2%
|
4092 |
| July 2015 |
92.5% |
3.1%
|
5075 |
| June 2015 |
92.4% |
3.4%
|
4618 |
| May 2015 |
92.7% |
3.5%
|
3451 |
|
April 2015
|
92.5% |
3.5%
|
3767 |
-
Community services
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses |
| September 2017 |
95.5% |
1.2% |
425 |
| August 2017 |
98% |
0.3% |
399 |
| July 2017 |
97.7% |
0.6% |
308 |
| June 2017 |
97.4% |
0.5% |
435 |
| May 2017 |
95.3% |
1.6% |
320 |
| April 2017 |
89.7% |
2.1% |
146 |
| March 2017 |
95.7% |
0.3% |
324 |
| February 2017 |
96.1% |
0.8%
|
129 |
| January 2017 |
92.6% |
1.4%
|
366 |
| December 2016 |
99.3% |
0.7%
|
146 |
| November 2016 |
96% |
0%
|
278 |
| October 2016 |
94.8% |
0.7%
|
290 |
| September 2016 |
95.9% |
0.9% |
221 |
|
August 2016
|
96.8% |
0.4% |
252 |
|
July 2016
|
95% |
0.5% |
380 |
|
June 2016
|
95.5% |
0.9% |
425 |
|
May 2016
|
95.9% |
0.7% |
270 |
|
April 2016
|
92.3% |
1% |
195 |
| March 2016 |
96.7% |
0.3%
|
302 |
| February 2016 |
98.1% |
0%
|
207 |
| January 2016 |
96.1% |
0.9%
|
233 |
| December 2015 |
95.2% |
1.3%
|
231 |
| November 2015 |
96.8% |
0.8%
|
376 |
| October 2015 |
96.5% |
0.3%
|
310 |
| September 2015 |
95.1% |
1.3%
|
386 |
| August 2015 |
97.2% |
0.9%
|
461 |
| July 2015 |
95.4% |
0.8%
|
480 |
| June 2015 |
95.9% |
0.8%
|
517 |
| May 2015 |
94.9% |
0.9%
|
432 |
|
April 2015
|
95.1% |
0.8%
|
473 |
|
March 2015
|
88.5% |
0.8%
|
737 |
| February 2015 |
93.3% |
1% |
526 |
| January 2015 |
95.3% |
1.4% |
148 |
-
Patient transport
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses |
| September 2017 |
88.4% |
3.5% |
1044 |
| August 2017 |
85.5% |
5.5% |
1250 |
| July 2017 |
87.5% |
3% |
1260 |
| June 2017 |
96.8% |
0.7% |
1440 |
| May 2017 |
92.3% |
1.7% |
723 |
| April 2017 |
87.1% |
3.6% |
472 |
| March 2017 |
90.7% |
2.3% |
697 |
| February 2017 |
93.6% |
2.2% |
643 |
| January 2017 |
89.8% |
2.8% |
597 |
| December 2016 |
90% |
3.1% |
580 |
| November 2016 |
91.7% |
2.5% |
851 |
| October 2016 |
92.7% |
2.9% |
560 |
| September 2016 |
90.7% |
3.6% |
472 |
| August 2016 |
93.3% |
1.6% |
550 |
|
July 2016
|
93.2% |
2% |
707 |
| June 2016 |
95.6% |
0.8%
|
517 |
|
May 2016
|
95.9% |
0.2% |
483 |
|
April 2016
|
95.8% |
0% |
262 |
| March 2016 |
90% |
2.2%
|
461 |
| February 2016 |
89.3% |
2%
|
391 |
| January 2016 |
93.4% |
0.8%
|
241 |
| December 2015 |
91.2% |
1.1%
|
354 |
| November 2015 |
94.7% |
1.9%
|
770 |
| October 2015 |
93.2% |
2.9%
|
651 |
| September 2015 |
90.5% |
4.1%
|
850 |
| August 2015 |
93.1% |
1.6%
|
971 |
| July 2015 |
91% |
4%
|
890 |
| June 2015 |
90.4% |
5.3%
|
643 |
| May 2015 |
94.7% |
2.4%
|
549 |
|
April 2015
|
90.5% |
5.4%
|
441 |
-
Maternity services
Women using our maternity services rate their care by completing the Friends and Family Test question at different stages:
- 36 week antenatal appointment
- care during labour and birth
- postnatal ward
- 10 day community postnatal appointment.
Antenatal care
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses
|
| September 2017 |
100% |
0% |
4 |
| August 2017 |
100% |
0% |
18 |
| July 2017 |
n/a |
n/a |
0 |
| June 2017 |
80% |
20% |
5 |
| May 2017 |
n/a |
n/a |
0 |
| April 2017 |
100% |
0% |
4 |
| March 2017 |
90.9% |
9.1% |
11 |
|
February 2017
|
100% |
0% |
46 |
|
January 2017
|
100% |
0% |
1 |
|
December 2016
|
n/a |
n/a |
0 |
|
November 2016
|
85.7% |
0% |
7 |
|
October 2016
|
100% |
0% |
16 |
| September 2016 |
100% |
0% |
19 |
| August 2016 |
100% |
0% |
19 |
| July 2016 |
100% |
0% |
8 |
| June 2016 |
92.3% |
0% |
39 |
| May 2016 |
100% |
0% |
28 |
| April 2016 |
97.4% |
2.6% |
38 |
|
March 2016
|
100% |
0% |
7 |
|
February 2016
|
100% |
0% |
7 |
|
January 2016
|
100% |
0% |
3 |
|
December 2015
|
100% |
0% |
15 |
|
November 2015
|
100% |
0% |
12 |
|
October 2015
|
97.9% |
0% |
48 |
|
September 2015
|
100% |
0% |
22 |
|
August 2015
|
93.3% |
6.7% |
15 |
|
July 2015
|
91.7% |
0% |
12 |
|
June 2015
|
100% |
0% |
6 |
|
May 2015
|
100% |
0% |
17 |
|
April 2015
|
95.2% |
0% |
21 |
|
March 2015
|
85.2%
|
7.4%
|
27
|
|
February 2015
|
90.5%
|
9.5%
|
21
|
|
January 2015
|
92.9%
|
3.6%
|
28
|
|
December 2014
|
94.7%
|
1.8%
|
57
|
|
November 2014
|
90%
|
10%
|
20
|
|
October 2014
|
90%
|
0%
|
30
|
|
September 2014
|
98%
|
0%
|
46
|
|
August 2014
|
100%
|
0%
|
19
|
Hospital birth
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses
|
| September 2017 |
96.1% |
0.6% |
155 |
| August 2017 |
92.8% |
2.2% |
140 |
| July 2017 |
91.3% |
0% |
46 |
| June 2017 |
96.2% |
0% |
53 |
| May 2017 |
94.6% |
0% |
37 |
| April 2017 |
97.6% |
2.4% |
41 |
| March 2017 |
91.5% |
3.8% |
130 |
| February 2017 |
95.1% |
2.4% |
41 |
| January 2017 |
100% |
0% |
76 |
| December 2016 |
95.9% |
1.2% |
170 |
| November 2016 |
93.3% |
2.8% |
178 |
| October 2016 |
95.4% |
2.3% |
131 |
| September 2016 |
96.6% |
2.3% |
262 |
| August 2016 |
94.7% |
1.1% |
266 |
| July 2016 |
96.4% |
0.7% |
279 |
| June 2016 |
97.3% |
0.8% |
263 |
| May 2016 |
95.8% |
1.4% |
214 |
|
April 2016
|
96.1% |
2.4% |
127 |
|
March 2016
|
96.2% |
1.5% |
132 |
|
February 2016
|
96% |
1.3% |
150 |
|
January 2016
|
98% |
1% |
100 |
|
December 2015
|
93.7% |
2.4% |
126 |
|
November 2015
|
95% |
1.4% |
139 |
|
October 2015
|
97.8% |
0.5% |
185 |
|
September 2015
|
95.5% |
1.8% |
112 |
|
August 2015
|
95.6% |
1.3% |
158 |
|
July 2015
|
94.6% |
2% |
205 |
|
June 2015
|
100% |
0% |
168 |
|
May 2015
|
94.5% |
0.7% |
146 |
|
April 2015
|
97.5% |
1.3% |
159 |
|
March 2015
|
96%
|
0.8%
|
125
|
|
February 2015
|
92.1%
|
2.4%
|
126
|
|
January 2015
|
92%
|
1.2%
|
162
|
|
December 2014
|
96.2%
|
1.9%
|
213
|
|
November 2014
|
92.7%
|
4%
|
151
|
|
October 2014
|
91.8%
|
3.4%
|
147
|
|
September 2014
|
93%
|
1%
|
102
|
|
August 2014
|
93%
|
4%
|
55
|
Home birth
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us |
Number of responses
|
| September 2017 |
75% |
0% |
4 |
| August 2017 |
100% |
0% |
1 |
| July 2017 |
100% |
0% |
1 |
| June 2017 |
n/a |
n/a |
0 |
| May 2017 |
n/a |
n/a |
0 |
| April 2017 |
100% |
0% |
1 |
| March 2017 |
100% |
0% |
3 |
| February 2017 |
n/a |
n/a |
0 |
| January 2017 |
100% |
0% |
10 |
| December 2016 |
100% |
0% |
1 |
| November 2016 |
100% |
0% |
5 |
| October 2016 |
n/a |
n/a |
0 |
| September 2016 |
100% |
0% |
1 |
| August 2016 |
100% |
0% |
2 |
| July 2016 |
100% |
0% |
4 |
| June 2016 |
100% |
0% |
4 |
|
May 2016
|
100% |
0% |
2 |
| April 2016 |
100% |
0% |
1 |
|
March 2016
|
n/a |
n/a |
0 |
|
February 2016
|
n/a |
n/a |
0 |
|
January 2016
|
90% |
0% |
10 |
|
December 2015
|
100% |
0% |
3 |
|
November 2015
|
100% |
0% |
3 |
|
October 2015
|
100% |
0% |
7 |
|
September 2015
|
n/a |
n/a |
0 |
|
August 2015
|
100% |
0% |
3 |
|
July 2015
|
100% |
0% |
1 |
|
June 2015
|
100% |
0% |
4 |
|
May 2015
|
n/a |
n/a |
0 |
|
April 2015
|
100% |
0%
|
6
|
|
March 2015
|
n/a
|
n/a
|
0
|
|
February 2015
|
66.7%
|
0
|
3
|
|
January 2015
|
66.7%
|
0
|
3
|
|
December 2014
|
100%
|
0%
|
2
|
|
November 2014
|
100%
|
0%
|
1
|
|
October 2014
|
100%
|
0%
|
7
|
|
September 2014
|
n/a
|
n/a
|
0
|
|
August 2014
|
n/a
|
n/a
|
0
|
Postnatal ward
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses
|
| September 2017 |
88.9% |
4.9% |
144 |
| August 2017 |
81.3% |
2.7% |
76 |
| July 2017 |
89.7% |
0% |
39 |
| June 2017 |
87.8% |
2% |
49 |
| May 2017 |
86.7% |
3.3% |
30 |
| April 2017 |
91.4% |
2.9% |
35 |
| March 2017 |
84.8% |
7.1% |
112 |
|
February 2017
|
91.9% |
8.1% |
37 |
|
January 2017
|
90.3% |
4.2% |
72 |
|
December 2016
|
83.6% |
6.3% |
159 |
|
November 2016
|
85.1% |
3.6% |
168 |
|
October 2016
|
85.2% |
5.5% |
128 |
| September 2016 |
87.6% |
5.6% |
250 |
| August 2016 |
87.1% |
4.7% |
255 |
| July 2016 |
83.6% |
4.6% |
281 |
| June 2016 |
84.5% |
4.8% |
251 |
| May 2106 |
85.2% |
5.7% |
209 |
| April 2016 |
82.5% |
5.6% |
126 |
|
March 2016
|
84.8% |
6.3% |
112 |
|
February 2016
|
87.2% |
2.7% |
148 |
|
January 2016
|
93.7% |
2.1% |
95 |
|
December 2015
|
86.7% |
3.3% |
120 |
|
November 2015
|
85.9% |
5.9% |
135 |
|
October 2015
|
89.7% |
1.7% |
174 |
|
September 2015
|
81.7% |
1.8% |
109 |
|
August 2015
|
89.2% |
3.2% |
157 |
|
July 2015
|
89.3% |
3.6% |
197 |
|
June 2015
|
91.4% |
1.1% |
174 |
|
May 2015
|
84.3%
|
5.7%
|
146
|
|
April 2015
|
92.5% |
2%
|
147
|
|
March 2015
|
81%
|
7.8%
|
116
|
|
February 2015
|
83.7%
|
4.1%
|
123
|
|
January 2015
|
89.2%
|
3.2%
|
157
|
|
December 2014
|
86.7%
|
3.9%
|
180
|
|
November 2014
|
90.7%
|
3.6%
|
140
|
|
October 2014
|
77.5%
|
4.3%
|
138
|
|
September 2014
|
80%
|
4%
|
98
|
|
August 2014
|
87%
|
0%
|
55
|
Postnatal community
|
Month
|
Percentage of patients who would recommend us
|
Percentage of patients who would not recommend us
|
Number of responses
|
| September 2017 |
97.1% |
0% |
34 |
| August 2017 |
100% |
0% |
10 |
| July 2017 |
100% |
0% |
7 |
| June 2017 |
100% |
0% |
5 |
| May 2017 |
n/a |
n/a |
0 |
| April 2017 |
100% |
0% |
8 |
| March 2017 |
100% |
0% |
9 |
| February 2017 |
n/a |
n/a |
0 |
| January 2017 |
n/a |
n/a |
0 |
| December 2016 |
100% |
0% |
1 |
| November 2016 |
90.9% |
9.1% |
11 |
| October 2016 |
100% |
0% |
19 |
| September 2016 |
80% |
20% |
5 |
| August 2016 |
100% |
0% |
22 |
| July 2016 |
100% |
0% |
1 |
| June 2016 |
100% |
0% |
32 |
| May 2016 |
100% |
0% |
8 |
|
April 2016
|
94.3% |
0% |
35 |
|
March 2016
|
100% |
0% |
17 |
|
February 2016
|
n/a |
n/a |
0 |
|
January 2016
|
100% |
0% |
4 |
|
December 2015
|
100% |
0% |
9 |
|
November 2015
|
94.1% |
0% |
17 |
|
October 2015
|
100% |
0% |
14 |
|
September 2015
|
96.6% |
3.4% |
29 |
|
August 2015
|
100% |
0% |
18 |
|
July 2015
|
100% |
0% |
9 |
|
June 2015
|
100% |
0% |
8 |
|
May 2015
|
100% |
0% |
7 |
|
April 2015
|
100%
|
0%
|
9
|
|
March 2015
|
94.7%
|
0%
|
19
|
|
February 2015
|
89.5%
|
5.3%
|
19
|
|
January 2015
|
100%
|
0%
|
23
|
|
December 2014
|
100%
|
0%
|
31
|
|
November 2014
|
100%
|
0%
|
9
|
|
October 2014
|
100%
|
0%
|
24
|
|
September 2014
|
100%
|
0%
|
42
|
|
August 2014
|
100%
|
0%
|
40
|
Find out more
To find out more about our Friends and Family Test results, and those at other hospitals, see NHS Choices.
Got a question?
If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.
Page last updated: November 10 2017