Our quality story

Patient Friends and Family Test

The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

The following patients are asked 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'

  • patients who spend at least one night on a ward in our hospitals or visit hospital for a day for surgery or a procedure
  • patients who attend our A&E department
  • women using our maternity service
  • patients who attend our outpatient departments, use our community based services and our patient transport services.

Each month we publish details about how many people completed the Friends and Family Test and what they thought about their care.

What's the standard?

The test has been extended to all NHS services. Research shows that positive patient experience is associated with positive staff experience. To find out how many staff would recommend our Trust as a place to be treated in or somewhere to work see the Staff Friends and Family Test pages.

How are we doing?

Our Friends and Family Test results are published below. 

  • Emergency and urgent care

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    July 2017 81.3% 8.2% 2745
    June 2017 84.7% 6.2% 2690
    May 2017 81.3% 7.6% 2176

    April 2017

    84% 6.4% 1779
    March 2017 84.2% 6.9% 1530

    February 2017

    87.3% 5.2% 1878

    January 2017

    86.6% 6% 1958

    December 2016

    86.8% 6.1% 1289

    November 2016

    83.7% 8.8% 1427

    October 2016

    83.5% 8.6% 1379

    September 2106

    84.5% 7.8% 1289

    August 2016

    85.7% 6.9% 1541

    July 2016

    84.2% 7% 2042

    June 2016

    87.3% 5% 1786

    May 2016

    84.6% 7.1% 1479

    April 2016

    82.9%

    9.1% 1260
    March 2016

    81.5%

    11.8% 1494
    February 2016

    86.4%

    10.1% 1544
    January 2016

    86%

    7.7% 1648 
    December 2015

    86.6%

    8% 1402
    November 2015

    84.6%

    8.9% 1354
    October 2015

    84.6%

    7.8% 1483
    September 2015

    84.4%

    8.2% 1857
    August 2015

    86.1%

    8.8% 1326
    July 2015

    85.4%

    8.2% 1673
    June 2015

    85.8%

    6.6% 1342

    May 2015

    85.3%

    6.9%

    1886

    April 2015

    85.1%

    6.2%

    2280

    March 2015 

    84.1%

    6.4%

    1668

    February 2015

    85.2%

    5% 

    1470

    January 2015

    85.9% 

    5.7% 

    1741

    December 2014

    85.5%

    6.4%

    1598

    November 2014

    85%

    8.3% 

    1139

    October 2014 

    79.1%

    11.8%

    1170

    September 2014

    84.3%

    6.1%

    413

    August 2014

    79.1%

    12.3% 

    851

  • Inpatients and day cases

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    July 2017 95.8% 1.2% 2219
    June 2017 95.9% 1.7% 2065
    May 2017 96.7% 1.2% 1812
    April 2017 97.1% 1.1% 1677
    March 2017 96% 0.9% 2010
    February 2017 96.3% 1.1% 1971
    January 2017 96.9% 1.4% 2100
    December 2016 96.1% 1.1% 1653
    November 2016 95.8% 1.6% 2346
    October 2016 96.2% 1.4% 2397
    September 2016 96.7%

    1.1%

    2479

    August 2016

    97% 1.4% 2400

    July 2016

    96% 1.3% 2630

    June 2016

    96.6% 1.4% 2505

    May 2016

    96.6% 1% 2412

    April 2106

    96.3% 1.3% 2400
    March 2016 96.5%

    1.5%

    2779
    February 2016 95.3%

    2%

    2789
    January 2016 95.4%

    1.5%

    2638 
    December 2015 95.6%

    1.9%

    2401
    November 2015 95.5%

    1.6%

    2744
    October 2015 95.6%

    1.8%

    3050
    September 2015 95.2%

    1.8%

    2704
    August 2015 95.6%

    1.8%

    2582
    July 2015 95.2%

    1.8%

    3054
    June 2015 95.4%

    1.9%

    3071
    May 2015 95.9%

    1.7%

    2924

    April 2015

    95.4%

    1.6%

    2830

    March 2015

    96.8%

    0.9%

    1514

    February 2015 

    95.7% 

    1%

    1357 

    January 2015

    97.2% 

    0.9%

    1334

    December 2014

    96.9%

    0.6%

    1077

    November 2014

    96.9%

    1.4% 

    1296

    October 2014

    96.4%

    1% 

    1241

    September 2014

    97.3%

    0.7% 

    974

    August 2014

    97.3%

    0.7% 

    959
  • Outpatient services

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    July 2017 91.7% 3.3% 4014
    June 2017 91.2% 3.7% 4638
    May 2017 92.3% 3.4% 3553
    April 2017 93.1% 3.2% 2979
    March 2017 91.9% 2.9% 3819
    February 2017 91.5%

    3.7%

    3792
    January 2017 93.1%

    3.3%

    4403
    December 2016 94.3%

    2.9%

    2101
    November 2016 93.5%

    3%

    4333
    October 2016 92.8%

    3.5%

    4584
    September 2016 92.2% 3.6% 4538

    August 2016

    92.4% 3.4% 5061

    July 2016

    93.7% 2.7% 4921

    June 2016

    92.8% 3.2% 5339

    May 2016

    93.4% 2.7% 5425

    April 2016

    92.9% 3.3% 4756
    March 2016 92.8%

    3.2%

    4416
    February 2016 93.2%

    3.4%

    4557
    January 2016 93.3%

    2.9%

    4629
    December 2015 91.6%

    3.9%

    3534
    November 2015 92.5%

    4%

    4461
    October 2015 92.1%

    3.4%

    4544
    September 2015 93%

    3.3%

    4275
    August 2015 91.9%

    3.2%

    4092
    July 2015 92.5%

    3.1%

    5075
    June 2015 92.4%

    3.4%

    4618
    May 2015 92.7%

    3.5%

    3451

    April 2015

    92.5%

    3.5%

    3767
  • Community services

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    July 2017 97.7% 0.6% 308
    June 2017 97.4% 0.5% 435
    May 2017 95.3% 1.6% 320
    April 2017 89.7% 2.1% 146
    March 2017 95.7% 0.3% 324
    February 2017 96.1%

    0.8%

    129
    January 2017 92.6%

    1.4%

    366
    December 2016 99.3%

    0.7%

    146
    November 2016 96%

    0%

    278
    October 2016 94.8%

    0.7%

    290
    September 2016 95.9% 0.9% 221

    August 2016

    96.8% 0.4% 252

    July 2016

    95% 0.5% 380

    June 2016

    95.5% 0.9% 425

    May 2016

    95.9% 0.7% 270

    April 2016

    92.3% 1% 195
    March 2016 96.7%

    0.3%

    302
    February 2016 98.1%

    0%

    207
    January 2016 96.1%

    0.9%

    233
    December 2015 95.2%

    1.3%

    231
    November 2015 96.8%

    0.8%

    376
    October 2015 96.5%

    0.3%

    310
    September 2015 95.1%

    1.3%

    386
    August 2015 97.2%

    0.9%

    461
    July 2015 95.4%

    0.8%

    480
    June 2015 95.9%

    0.8%

    517
    May 2015 94.9%

    0.9%

    432

    April 2015

    95.1%

    0.8%

    473

    March 2015

    88.5%

    0.8%

    737
    February 2015 93.3% 1% 526
    January 2015 95.3% 1.4% 148
  • Patient transport

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses
    July 2017 87.5% 3% 1260
    June 2017 96.8% 0.7% 1440
    May 2017 92.3% 1.7% 723
    April 2017 87.1% 3.6% 472
    March 2017 90.7% 2.3% 697
    February 2017 93.6% 2.2% 643
    January 2017 89.8% 2.8% 597
    December 2016 90% 3.1% 580
    November 2016 91.7% 2.5% 851
    October 2016 92.7% 2.9% 560
    September 2016 90.7% 3.6% 472
    August 2016 93.3% 1.6% 550

    July 2016

    93.2% 2% 707
    June 2016 95.6%

    0.8%

    517

    May 2016

    95.9% 0.2% 483

    April 2016

    95.8% 0% 262
    March 2016 90%

    2.2%

    461
    February 2016 89.3%

    2%

    391
    January 2016 93.4%

    0.8%

    241
    December 2015 91.2%

    1.1%

    354
    November 2015 94.7%

    1.9%

    770
    October 2015 93.2%

    2.9%

    651
    September 2015 90.5%

    4.1%

    850
    August 2015 93.1%

    1.6%

    971
    July 2015 91%

    4%

    890
    June 2015 90.4%

    5.3%

    643
    May 2015 94.7%

    2.4%

    549

    April 2015

    90.5%

    5.4%

    441
  • Maternity services 

    Women using our maternity services rate their care by completing the Friends and Family Test question at different stages:

    • 36 week antenatal appointment
    • care during labour and birth
    • postnatal ward
    • 10 day community postnatal appointment.

    Antenatal care

    Month

    Percentage of patients who would recommend us 

    Percentage of patients who would not recommend us

    Number of responses

    July 2017 n/a n/a 0
    June 2017 80% 20% 5
    May 2017 n/a n/a 0
    April 2017 100% 0% 4
    March 2017 90.9% 9.1% 11

    February 2017

    100% 0% 46

    January 2017

    100% 0% 1

    December 2016

    n/a n/a 0

    November 2016

    85.7% 0% 7

    October 2016

    100% 0% 16
    September 2016 100% 0% 19
    August 2016 100% 0% 19
    July 2016 100% 0% 8
    June 2016 92.3% 0% 39
    May 2016 100% 0% 28
    April 2016 97.4% 2.6% 38

    March 2016

    100% 0% 7

    February 2016

    100% 0% 7

    January 2016

    100% 0% 3

    December 2015

    100% 0% 15

    November 2015

    100% 0% 12

    October 2015

    97.9%  0% 48

    September 2015

    100% 0% 22

    August 2015

    93.3% 6.7% 15

    July 2015

    91.7% 0% 12

    June 2015

    100% 0% 6

    May 2015

    100% 0% 17

    April 2015

    95.2%  0%  21 

    March 2015

    85.2%

    7.4%

    27

    February 2015

    90.5% 

    9.5%

    21

    January 2015

    92.9%

    3.6%

    28

    December 2014

    94.7%

    1.8%

    57

    November 2014

    90%

    10% 

    20 

    October 2014

    90%

    0%

    30

    September 2014

    98%

    0% 

    46

    August 2014

    100%

    0% 

    19

    Hospital birth

    Month

    Percentage of patients who would recommend us 

    Percentage of patients who would not recommend us

    Number of responses

    July 2017 91.3% 0% 46
    June 2017 96.2% 0% 53
    May 2017 94.6% 0% 37
    April 2017 97.6% 2.4% 41
    March 2017 91.5% 3.8% 130
    February 2017 95.1% 2.4% 41
    January 2017 100% 0% 76
    December 2016 95.9% 1.2% 170
    November 2016 93.3% 2.8% 178
    October 2016 95.4% 2.3% 131
    September 2016 96.6% 2.3% 262
    August 2016 94.7% 1.1% 266
    July 2016 96.4% 0.7% 279
    June 2016 97.3% 0.8% 263
    May 2016 95.8% 1.4% 214

    April 2016

    96.1% 2.4% 127

    March 2016

    96.2% 1.5% 132

    February 2016

    96% 1.3% 150

    January 2016

    98% 1% 100

    December 2015

    93.7% 2.4% 126

    November 2015

    95% 1.4% 139

    October 2015

    97.8% 0.5% 185

    September 2015

    95.5% 1.8% 112

    August 2015

    95.6% 1.3% 158

    July 2015

    94.6% 2% 205

    June 2015

    100% 0% 168

    May 2015

    94.5%  0.7%  146

    April 2015 

    97.5% 1.3% 159

    March 2015

    96%

    0.8%

    125

    February 2015

    92.1%

    2.4%

    126

    January 2015 

    92%

    1.2%

    162

    December 2014

    96.2%

    1.9%

    213

    November 2014 

    92.7%

    4% 

    151

    October 2014

    91.8%

    3.4%

    147

    September 2014

    93%

    1%

    102

    August 2014

    93%

    4%

    55

    Home birth

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us

    Number of responses

    July 2017 100% 0% 1
    June 2017 n/a n/a 0
    May 2017 n/a n/a 0
    April 2017 100% 0% 1
    March 2017 100% 0% 3
    February 2017 n/a n/a 0
    January 2017 100% 0% 10
    December 2016 100% 0% 1
    November 2016 100% 0% 5
    October 2016 n/a n/a 0
    September 2016 100% 0% 1
    August 2016 100% 0% 2
    July 2016 100% 0% 4
    June 2016 100% 0% 4

    May 2016

    100% 0% 2
    April 2016 100% 0% 1

    March 2016

    n/a n/a 0

    February 2016

    n/a n/a 0

    January 2016

    90% 0% 10 

    December 2015

    100% 0% 3

    November 2015

    100% 0% 3

    October 2015

    100% 0% 7

    September 2015

    n/a n/a 0

    August 2015

    100% 0% 3

    July 2015

    100% 0% 1

    June 2015

    100% 0% 4

    May 2015

    n/a n/a 0

    April 2015

    100%

    0%

    6

    March 2015

    n/a

    n/a

    0

    February 2015

    66.7%

    0

    3

    January 2015

    66.7%

    December 2014

    100%

    0%

    2

    November 2014 

    100%

    0%

    1

    October 2014

    100%

    0%

    7

    September 2014

    n/a

    n/a

    0

    August 2014

    n/a

    n/a

    0

    Postnatal ward

    Month

    Percentage of patients who would recommend us

    Percentage of patients who would not recommend us 

    Number of responses

    July 2017 89.7% 0% 39
    June 2017 87.8% 2% 49
    May 2017 86.7% 3.3% 30
    April 2017 91.4% 2.9% 35
    March 2017 84.8% 7.1% 112

    February 2017

    91.9% 8.1% 37

    January 2017

    90.3% 4.2% 72

    December 2016

    83.6% 6.3% 159

    November 2016

    85.1% 3.6% 168

    October 2016

    85.2% 5.5% 128
    September 2016 87.6% 5.6% 250
    August 2016 87.1% 4.7% 255
    July 2016 83.6% 4.6% 281
    June 2016 84.5% 4.8% 251
    May 2106 85.2% 5.7% 209
    April 2016 82.5% 5.6% 126

    March 2016

    84.8% 6.3% 112

    February 2016

    87.2% 2.7% 148

    January 2016

    93.7% 2.1% 95

    December 2015

    86.7% 3.3% 120

    November 2015

    85.9% 5.9% 135

    October 2015

    89.7% 1.7% 174

    September 2015

    81.7% 1.8% 109

    August 2015

    89.2% 3.2% 157

    July 2015

    89.3% 3.6% 197

    June 2015

    91.4% 1.1% 174

    May 2015

    84.3%

    5.7%

    146

    April 2015

    92.5%

    2%

    147

    March 2015 

    81%

    7.8%

    116

    February 2015

    83.7%

    4.1%

    123

    January 2015 

    89.2%

    3.2%

    157 

    December 2014

    86.7%

    3.9%

    180

    November 2014 

    90.7%

    3.6%

    140 

    October 2014

    77.5%

    4.3%

    138 

    September 2014 

    80%

    4%

    98 

    August 2014 

    87%

    0% 

    55 

    Postnatal community

    Month

    Percentage of patients who would recommend us 

    Percentage of patients who would not recommend us 

    Number of responses

    July 2017 100% 0% 7
    June 2017 100% 0% 5
    May 2017 n/a n/a 0
    April 2017 100% 0% 8
    March 2017 100% 0% 9
    February 2017 n/a n/a 0
    January 2017 n/a n/a 0
    December 2016 100% 0% 1
    November 2016 90.9% 9.1% 11
    October 2016 100% 0% 19
    September 2016 80% 20% 5
    August 2016 100% 0% 22
    July 2016 100% 0% 1
    June 2016 100% 0% 32
    May 2016 100% 0% 8

    April 2016

    94.3% 0% 35

    March 2016

    100% 0% 17

    February 2016

    n/a n/a 0

    January 2016

    100% 0% 4

    December 2015

    100% 0% 9

    November 2015

    94.1% 0% 17

    October 2015

    100% 0% 14

    September 2015

    96.6% 3.4% 29

    August 2015

    100% 0% 18

    July 2015

    100% 0% 9

    June 2015

    100% 0% 8

    May 2015

    100% 0% 7

    April 2015

    100%

    0%

    9

    March 2015 

    94.7% 

    0%

    19

    February 2015

    89.5% 

    5.3%

    19

    January 2015 

    100% 

    0%

    23

    December 2014

    100%

    0%

    31

    November 2014 

    100% 

    0%

    9

    October 2014

    100%

    0%

    24

    September 2014

    100%

    0%

    42

    August 2014

    100%

    0%

    40

 

Find out more

To find out more about our Friends and Family Test results, and those at other hospitals, see NHS Choices.

Got a question?

If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.

How you can help us

Doing the Friends and Family Test

Your feedback is important to us as it helps us to improve our services for you and other patients.

Please tell us what you think.

Friends and Family Test explained

 

Page last updated: August 15 2017