Urgent Care Centre
Ground floor, Tabard Annexe
Great Maze Pond
London SE1 9RT
Map to Urgent Care Centre (PDF 35Kb)
Open: 8am - 8pm (*last patient booked in at 7pm), 7 days a week, 365 days a year.
*Occasionally, if a large number of patients attend in the late afternoon/early evening, we may have to stop booking patients before 7pm, as the urgent care centre does not have the capacity to see a large number of patients in a short space of time and has to close at 8pm.
Outside these hours, please phone 111, visit accident and emergency (A&E) at St Thomas' or phone your GP 'out-of-hours' service.
The Urgent Care Centre at St Thomas’ Hospital is based in the hospital's Emergency Department (A&E).
There is no accident and emergency (A&E) department on the Guy's Hospital site. The nearest A&E department is at St Thomas' Hospital.
We can see patients aged one year old and above.
Children under one year old can be seen in the children's A&E department at St Thomas' Hospital.
What we do
The urgent care centre at Guy's Hospital offers an alternative to the emergency department (A&E) for a range of minor injuries and urgent medical problems.
It is a walk-in NHS service for patients whose condition is urgent enough that they cannot wait for the next GP appointment (usually within 48 hours) but who do not need emergency treatment at the emergency department (A&E). It is staffed by a GP working alongside emergency nurses.
We have facilities to x-ray limbs for suspected fractures and prescribe medicines, however the service is not set up to do blood tests, chest X-rays or more complex imaging such as CT or MRI scans. The unit will usually treat patients with less serious injuries more quickly than the emergency department (A&E).
We treat minor injuries and illnesses
- broken bones
- burns and scalds
- minor illnesses in children and adults including fever, infections and rashes
This service does not replace a patient's own GP. Your GP is ideal for most treatments as they hold medical records and have a broader picture of your health. He or she can also refer patients to specialist services for less time-critical conditions.
Services not offered:
- repeat dressings (please see the GP practice nurse)
- repeat prescriptions (unless in an emergency, when a short duration may be prescribed)
- sexual health (please see local sexual health clinic)
- dental pain or emergencies (please see local dentist or call 111 for emergency dental services)
- non-urgent specialist referrals.
When you arrive
The receptionist will ask for your name, address, date of birth, contact telephone number and details of your GP or next of kin. We need this information so we can produce a treatment card for you. All the information that you give us is confidential.
You will usually be seen more quickly in this unit rather than in the emergency department (A&E). How long you wait to be seen depends on:
- the seriousness of your condition
- how many patients with more serious or urgent needs arrive in the unit while you are waiting.
Your behaviour in the unit
Our staff should be able to carry out their work without fearing for their safety. We do not tolerate threatening or aggressive behaviour towards staff. Anyone who behaves in this way or who damages hospital property will be asked to leave by our security staff.
If appropriate, we will take legal action and press for the maximum penalty.
When you are seen
When you arrive, you will be assessed immediately by a senior nurse or doctor and you may be referred on for more appropriate treatment. This could be A&E if you are seriously ill, or it may be to your GP or pharmacist if you do not need to be treated at the urgent care centre.
Leaving the hospital
When you are ready to leave the unit, you may be given a letter to give to your GP with information about your injury. This helps him/her give you a better service.
We are unable to provide transport home for most patients. Guy's hospital is well served by public transport - see our travelling to Guy's page.