Finding your way around

Patients and visitors

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To help you find your way around our hospitals, we have:

  • large maps at our building entrances
  • directories in lift lobbies, giving alphabetical lists of wards and outpatient clinics
  • colour-coded building wings.

Helping you find your way around our hospitals  

Hospitals can be confusing places to find your way around. To help you get to your appointment quickly and easily download our 'find your way around the hospital in 3 easy steps guide' (PDF 593Kb). The guide is also available to pick up from:

  • Guy's and St Thomas' main reception desks
  • the Knowledge and Information Centre (KiC), ground floor, North Wing, St Thomas' Hospital
  • volunteers.

The three easy steps approach we advise you to follow are:

  • please bring your appointment letter with you. It will give you directions to a particular hospital site, hospital wing, lift (or stair) lobby and floor number
  • when you arrive at the right wing, you should head for the lift or stairs – labelled A, B, C, D, etc – to reach the floor shown in your appointment letter
  • when you get to the right floor, you will see signs that will guide you to the right department.

If you are sent to another wing for tests or treatment, it is always best to go back to the ground floor to find your way there. 

Ask for help

If you get lost or are unsure, please do ask a member of our staff.  

Give yourself plenty of time

Our hospitals are big and it can take a while to get to where you're supposed to be. Make sure you give yourself plenty of time to find your way to your appointment.

Help for people with disabilities

The Direct Enquiries website gives accessibility information to help you plan your travel to, and getting about within, our hospitals. See accessible information for:

  • Wheelchair access

    All pedestrian entrances at Guy's and St Thomas' are suitable for wheelchairs. There are disabled toilets in key locations around both hospitals, including the main reception areas.

  • Sensory impairment

    Signers can be arranged to help during your visit. Please call the number on your appointment letter to let us know what help you need or call 020 7188 8815. Please give us as much notice as possible.

    Induction loops are available in the main receptions of both hospitals.

    Guide dogs may accompany you during your visit, but please give the clinic staff as much notice as possible so they can accommodate this. Please call the number on your appointment letter.

  • Parking for disabled drivers

    If you are a registered disabled driver and hold a blue badge, parking is free on the day of your appointment. You will need to show you appointment letter to security staff to receive an exit ticket. Although parking at both hospitals is very limited, we do our best to help disabled patients arriving by car.

    For more information, see parking at Guy's and St Thomas'.

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