Keep healthy this winter

Patients and visitors

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Winter is always a busy time for the NHS, and this year is no different. Accident and Emergency Departments aren’t always the best place to go if you’re unwell, so we’re asking patients to help us by choosing the right service for their needs.

Watch this video to find out what happens if you need to come to A&E.

Not sure where to go with your injury or illness?

If you have a minor injury or illness, you may find it easier to go to the Urgent Care Centre at Guy's Hospital. It is open from 8am to 8pm, seven days a week, 365 days a year. If you are not sure if the emergency department is the best place to go, visit the Health Help Now website.

Health Help Now

Health Help Now posterA new website and Smartphone app - Health Help Now - recommends alternatives to A&E, and can suggest when it is more appropriate to go to your local pharmacy, GP or walk-in centre. This free app aims to help people find the most appropriate help fast.

It lists common symptoms and offers suggestions for treatment whether you have flu symptoms, sprained your ankle or have a child who is being sick. Health Help Now then links through to local services and shows whether they are open or closed, their location and directions.

Importantly, Health Help Now also helps you to know when to go to the Emergency Department (A&E), and when not to. This can help our local Emergency Departments to focus life-saving care on the most seriously ill and injured patients over this busy winter period.

Useful websites

For more information about how to keep healthy this winter, please visit the NHS Choices website.


Find out more what to do if you have flu-like symptoms.


Norovirus sometimes called 'winter vomiting disease' causes diarrhoea and vomiting and is highly contagious. Find out about the symptoms of the virus and how to prevent the infection spreading.

In December 2016, we treated 14,018 patients in the Emergency Department (A&E) at St Thomas’ Hospital, of whom 3,214 were assessed as serious enough to require admission via A&E.

Dr Katherine Henderson, Clinical Lead for A&E at Guy’s and St Thomas’