Guy's and St Thomas' performs well in patient-led assessments

Friday 20 September 2013


Guy’s and St Thomas’ has been rated above the national average in all four categories of the new Patient-Led Assessments of the Care Environment (PLACE). Results were published by NHS England yesterday (Wednesday 18 September).

The Trust was assessed by teams made up of patients, the public and staff who scored our facilities and services against 150 different standards. Guy’s and St Thomas’ scored:

  •  98.98% for cleanliness
  •  87.83% for food and hydration
  •  94.68% for privacy, dignity and well-being
  •  95.40% for the condition, appearance and maintenance of facilities.

Steve McGuire, Director of Essentia, the Trust’s capital, estates and facilities directorate, says: “We are delighted that the Trust has scored so highly in these crucial areas of hospital cleanliness, food, environment, privacy and dignity.

“We know that we have areas for further improvement and, by undertaking these assessments and including our patients in that process, we have gained real insight into what is important and how we can do better.

“As a result, we have devised plans that reflect the comments made and advice given so that we can maintain and improve the high standards we aim for across the Trust.”

As part of this new style national inspection, thousands of members of the public joined NHS staff to lead more than 4,600 assessments in hospital and community NHS settings to shine a light on the things that matter to patients - being treated in a clean, safe environment, tasty nutritious food, and high standards of privacy and dignity.


Last updated: September 2013

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