Guy's and St Thomas' scores top marks for patient satisfaction

New findings from the Care Quality Commission’s annual NHS inpatient survey show that Guy’s and St Thomas’ has the best overall score amongst similar trusts in London. 

Patients felt the Trust had improved its service across the board from the previous year, rating it particularly highly for kindness and compassion. 

Of the nine indicators measured in the survey, Guy’s and St Thomas’ has improved in all of them. Areas where the Trust was rated amongst the best in London include the: 

• service provided by our doctors and nursing staff 

• patient experience provided when being admitted and discharged from our hospitals 

• overall quality of our hospitals and wards. 

Avey Bhatia, Chief Nurse at Guy’s and St Thomas’ NHS Foundation Trust, said: 

“It is very positive to see that Guy’s and St Thomas’ has been recognised in the national inpatient survey as amongst the best hospital trusts in London and I would like to thank all of our staff as these results reflect their hard work and constant focus on improving the patient experience. 

“We are dedicated to providing our patients with the best possible safe, high-quality care and it is great to see this reflected in how our patients feel about us. Their feedback is always extremely valuable, and we use this to identify areas where we need to learn and improve.” 

The survey was completed by a sample of patients leaving all five of the Trust’s hospitals in November 2024. The full results of the survey are available on the Care Quality Commission website.