Overview
Your health records
- Current page section : Overview
- How we collect and use your information
- Accessing your information
- How we use children and young people's information
- Staff privacy notice
At Guy's and St Thomas' NHS Foundation Trust, we use your personal information to provide safe, effective care and treatment.
This privacy notice explains:
- how we use your information lawfully
- what information we collect
- how we use it
- who we share it with
- how we keep it safe
- your rights
We are legally responsible for deciding how your personal information is used and making sure it is handled lawfully, fairly and securely. In data protection law, this is known as being a data controller.
To help provide joined-up care, we may securely share relevant information with health professionals and organisations involved in your care. We are committed to protecting your privacy and keeping your information secure.
About this privacy notice
This privacy notice applies to personal information held by Guy's and St Thomas' NHS Foundation Trust in electronic systems, paper records and other formats.
We provide healthcare services to adults and children. We support children and young people to make decisions about their information and privacy rights when they are able to do so. We also support education and training, health and care research, and service planning and improvement.
To deliver these services, we need to collect, use and protect personal information about patients, carers, staff, volunteers and members of the public.
We are committed to being open and transparent about how we use personal information and to respecting your privacy rights.
Using your information lawfully
We use and protect your personal information in line with UK data protection law, NHS confidentiality requirements and other relevant legislation, including the:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Data (Use and Access) Act 2025
These laws help make sure we:
- use your information fairly and lawfully
- only use information for clear and appropriate purposes
- keep information accurate and up to date
- keep information safe and secure
- only keep information for as long as necessary
Guy's and St Thomas' NHS Foundation Trust is registered with the Information Commissioner’s Office (ICO), the UK's independent authority for data protection.
ICO registration number: Z7034208
Data protection law requires us to have a lawful reason for collecting, using and sharing your personal information.
In most cases, we use your information because we are providing healthcare and carrying out our duties as an NHS organisation. This includes providing care and treatment, keeping patients safe, improving services, training staff and supporting approved research.
We may also use or share information:
- to meet legal obligations, such as safeguarding responsibilities or responding to court orders
- to protect someone's life in an emergency
- where we have a contract with you, such as for employment or certain services
- for limited administrative purposes, such as fraud prevention or managing our services
- where you have given your consent, for example for some optional services or communications
Consent for your care and treatment is different from consent under data protection law.
In most cases, we do not rely on data protection consent to use information needed for your care. This means you cannot usually withdraw consent where information is needed for your care, to keep you safe, or for us to carry out our NHS responsibilities.
When we ask for your consent for a specific purpose, we will explain how your information will be used and any choices available to you.
Much of the information we hold about you relates to your health and care. This is known as special category data under data protection law and is given extra protection.
Data protection law allows us to use this information to:
- provide health and care services
- manage and improve NHS services
- protect public health
We only use this information where there is a lawful reason to do so and appropriate safeguards are in place to protect it.
Contact us
Request a copy of your health records
For a copy of your health records, please complete an application form and email or post the form to us.
Email: [email protected]
Address: Information governance, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
Contact the Data Protection Officer
If you have questions, concerns or wish to exercise your rights, you can contact our Data Protection Officer.
Email: [email protected]
Address: Data Protection Officer, Guy's and St Thomas' NHS Foundation Trust, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH
Contact the Information Commissioner’s Office
If you have any concerns about how we have used your information, please contact us first so we can try to resolve them. If you are not satisfied with our response, you can make a complaint to the Information Commissioner's Office.
Phone: 0303 123 1113