Contact PALS

Your feedback

The Patient Advice and Liaison Service (PALS) is here to help if you have a question about, or on behalf of, a patient. 

The team can help with a wide range of issues, or will direct you to another service if that's more appropriate.

PALS can:

  • give you information about our hospital and community services and the choices available to you and your family, visitors and carers at each of our hospitals
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
  • give you information about the formal complaints process and independent advocacy services

Contact us

Guy's and St Thomas' hospitals

We're open Monday to Friday (excluding bank holidays).

Walk-in service: 11am to 3pm (the PALS office at Guy's Hospital is closed midday to 12.30pm).

Telephone and email service: 9am to 5pm.

Visit us

Main entrance, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

Ground floor, Guy's Hospital, Great Maze Pond, London SE1 9RT

Call us

Phone: 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we'll return your call as soon as possible

Email us

Email: [email protected]

We aim to respond to emails within 1 working day.  If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.

Please include the patient's:

  • name
  • date of birth or hospital number
  • contact telephone number

Complete our online form

Please complete our online form.

Write to us

Address: PALS, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

Royal Brompton and Harefield hospitals

We're open Monday to Friday, 9am to 4pm, excluding bank holidays.

Visit us

Near reception, Royal Brompton Hospital, Sydney Street, London SW3 6NP

Main reception, Hill End Road, Harefield, Middlesex UB9 6JH 

Call us

Royal Brompton: 020 7349 7715

Harefield: 01895 826 572

Email us

Email: [email protected]

You can also complete an online form.

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