Ongoing IT problems

Last updated: 11 August 2022

We are very sorry that the extreme weather conditions on 19 July affected our computer systems and this has had a significant impact on some of our services.

Our staff have been working extremely hard to resolve these issues so that we can deliver the best possible care to all our patients.

Very regrettably, we did postpone some appointments and procedures, something we never want to do. We apologise for this and we are now working hard to rearrange these as quickly as possible.

Getting help or support

Please contact your clinical team if you need more information about your care.

If you are unable to get in touch with the service and need help, please contact PALS.

If you have questions about your medicines after you leave hospital, you can contact our medicines helpline.

If you have an appointment, please continue to attend unless you hear from us. You should bring any letters or paperwork we have sent to you for your appointment. This helps us reduce the risk of delays.

Getting urgent care

Please only attend our adult emergency department (A&E) if you have a medical emergency or if you have been advised to by:

  • NHS 111
  • 999
  • a GP

If your need is not clinically urgent or you have not been advised to attend, please consider other options as you may have to wait for a long time to be seen.

If you have an urgent medical need and you're not sure what to do, call 111 or visit

Our Evelina London children's emergency department at St Thomas' Hospital remains open for any children and young people needing urgent care.

Women using our maternity services should continue to do so, either for scheduled appointments or urgent care.

Last updated: August 2022

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