Ongoing IT problems in our community services

Last updated: 7 September 2022

Our community services have been affected by national IT problems involving the system used to manage appointments and patient care.

We are sorry for any delays or disruption this causes to your care.

If you have an appointment to visit one of our hospitals or community health centres, please continue to attend unless you hear from us. You should bring any letters or paperwork we have sent to you for your appointment. This helps us reduce delays.

If you think that a planned visit by one of our community teams may not have happened, or you have any urgent questions about your own health or that of a child, friend or family member, please contact the clinical team as soon as possible.

During appointments, we might ask you for information about your own or your child's health that you already provided us with in the past. This helps us give the best possible care.

Getting help or support

If you have questions about your care, or need to ask about an appointment, please contact your clinical team.

If you are unable to get in touch with the service and need help, please contact PALS.

If you have questions about your medicines after you leave hospital, you can contact our medicines helpline

If you've completely run out of your regular medicines, you can request a limited emergency supply to collect from a pharmacy. This must be medicine you are prescribed regularly, usually through a repeat prescription. Find out how at

You can still contact NHS 111 if you have an urgent medical problem, although you might have to wait longer. Call 111 or visit

You should call 999 in an emergency.

Last updated: September 2022

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