Ongoing IT problems

Last updated: 18 August 2022

We are very sorry that the extreme weather conditions on 19 July caused problems with our computer systems and this continues to affect some of our services.

Our staff have been working extremely hard to resolve these issues so that we can deliver the best possible care to all our patients.

Very regrettably, we have postponed some appointments and procedures, something we never want to do. We apologise for this and we are now working hard to rearrange these as quickly as possible.

In addition, our community services have been affected by national IT problems involving the system used to manage appointments and patient care.

We are sorry for any delays or disruption this causes to your care.

If you have an appointment to visit one of our hospitals or community health centres, please continue to attend unless you hear from us. You should bring any letters or paperwork we have sent to you for your appointment. This helps us reduce delays.

If you think that a planned visit by one of our community teams may not have happened, or you have any urgent questions about your own health or that of a child, friend or family member, please contact the clinical team as soon as possible.

During appointments we might ask you for information about your own or your child's health that you already provided us with in the past. This helps us give the best possible care.

Getting help or support

If you have questions about your care, or need to ask about an appointment, please contact your clinical team.

If you are unable to get in touch with the service and need help, please contact PALS.

If you have questions about your medicines after you leave hospital, you can contact our medicines helpline

If you've completely run out of your regular medicines, you can request a limited emergency supply to collect from a pharmacy. This must be a medicine you are prescribed regularly, usually through a repeat prescription. Find out how at 111.nhs.uk

You can still contact NHS 111 if you have an urgent medical problem, although you might have to wait longer. Call 111 or visit 111.nhs.uk

You should call 999 in an emergency.

Last updated: August 2022

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