How to get an appointment

Your dentist will refer you to us. 

Changing or cancelling your appointment

You can change or cancel your appointment up to 24 hours before your appointment date. Please give as much notice as possible so that we can offer cancelled appointments to other people.

If you cancel your appointment with less than 24 hours' notice, we may discharge you from the service.

Before your appointment


  • read your CC appointment (letter)
  • bring a list of any medicines you're taking

During your appointment

Please arrive no more than 30 minutes before your appointment time.

After your appointment

Once treatment is complete and your braces have been removed, we'll continue to look after you for a further 12 months. At your final 12-month orthodontic check-up you'll be discharged back to your local dentist for further retainer reviews.

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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