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Patient transport: coronavirus (COVID-19) update

In line with new government guidelines, single transport is currently only being offered to the following groups of patients:

  • renal transplant
  • cardiothoracic surgery
  • any patient with a clinician confirmed vulnerable status who continues to genuinely shield.

Patients who do not fall into one of these categories cannot be provided single person transport.


You may be able to use our transport service or get help with the cost of getting to our hospitals. 

Using our patient transport service

You may be entitled to use our patient transport service if you:

  • are disabled
  • have a medical condition stopping you using public transport
  • are having or have had major surgery affecting mobility.

To find out whether you qualify to use this service, you will need to be assessed by a member of the patient transport assessment team. This involves a brief telephone interview and is completely confidential. The assessment has to be carried out at least 48 hours before your appointment.

If you think you may be eligible, please call 020 7188 2888.

For more information download our patient transport services leaflet (PDF, 124Kb).

  • Claiming back transport fares

    If you are on a low income or benefits you may be entitled to reclaim your travel costs, to and from hospital. You will need to provide proof that you are receiving one of the following:

    • income support
    • income based job seekers allowance
    • a certificate of low income called an HC2 (AG2) or HC3 (AG3)
    • pension guaranteed credit

    • NHS tax credit exemption certificate

    • ESA income based

    • universal credit (statement valid within six months of appointment).

    When arriving for your appointment, let the reception staff know you want to claim back transport fares. They can fill out the right form for you.

    To reclaim the money, take the completed form, with proof of your travel costs to one of our cashier's offices. See their locations and opening times below.

  • Claiming back congestion charge payments

    You can claim back the daily charge if:

    • you have a weakened immune system, need regular therapy or assessment, or need recurrent surgical treatment; and
    • the member of staff caring for you has completed the appropriate claim form, confirming you are too ill, weak or disabled to travel to your appointment on public transport.

    You will need to pay the congestion charge for the day that you drive to your hospital appointment. At your appointment, the staff caring for you will assess whether you are eligible for reimbursement.

    If you are, you will need to provide your congestion charge receipt or receipt number and the registration number of the vehicle that you travelled to the appointment in.

    A travel claim form will be completed and signed by your doctor, nurse or other health professional. You will then be able to claim the charge back via our cashier's offices.

  • Cashier's offices

    HospitalAddress Telephone numberOpening hours

    St Thomas'

    Ground floor, North Wing corridor, opposite the hairdresser

    020 7188 2329

    • Monday to Thursday: 9.30am-2pm, 2.30pm-4.30pm
    • Friday: 9.30am-2pm, 2.30pm-4.15pm


    Ground floor of Tower Wing, across from the post room

    020 7188 2343

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Guy's Hospital

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