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Frequently asked questions about staying in hospital

Patients and visitors

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We have put together a list of the questions we are often asked about staying in hospital. 

If you or any of your visitors have any other questions please contact our Patient Advice and Liaison Service (PALS).

Frequently asked questions

  • Can I wash my clothes?

    Most wards do not have laundry facilities for patients, so we ask you to send your personal washing home with relatives or friends.

  • Can I smoke in hospital?

    Patients, visitors and staff are not allowed to smoke anywhere on our grounds. For more information, see our No smoking policy.

    If you smoke and are already using treatment, for example nicotine replacement therapy, please bring this to hospital with you.

    If you would like help giving up smoking, please speak to your doctor, nurse, therapist or pharmacist. We can provide nicotine replacement therapy like patches, to help you with any withdrawal effects. Staff caring for you can then organise continuing support and treatment for you from your local NHS stop smoking service when you leave the hospital.

  • Who can I talk to about how I am feeling?

    Our spiritual care team supports people of all faiths, as well as people who do not have a particular religious belief, but who would like someone to talk to. Ask a member of staff to call the spiritual health care team if you would like more information or call 020 7188 5588.


Please ask us

If there is anything you need to know, don't understand or need help with please ask our staff who are here to look after you.

Have your say

We value feedback from all our patients and visitors. We use it to help us improve our services. Find out about the many ways you can have your say.