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Television, radio and phones

Patients and visitors

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Services for patients

We have a television, radio and phone service at your hospital bed on most of our wards. Hospedia provide this service.

Contact

If you are calling from your hospital bedside phone, please select the ‘operator’ feature on screen. It is free to speak to an advisor.

Phone: 0345 414 1234

Email: customer.relations@hospedia.com

The customer care team is available 24 hours a day, 7 days a week.

Television service

The bedside television service is available 24 hours a day.

It is a service you need to pay for, with different packages available.

Channels 1 to 5 are free from 6am to midday daily. You do not need to register.

MediCinema, our hospital cinemas are currently closed. The Guy's and St Thomas' Charity are supporting MediCinema by showing 2 free films a week on channel 39.

You can pay for a range of 'on demand' services. These include:

  • movies
  • TV box sets
  • audio books
  • Sky Sports/BT Sports

Content and prices are available at your bedside or you can call Hospedia's customer care team.

You can pay for the bedside television service by:

  • calling 0345 414 1234 before your stay in hospital to pre-register and add credit
  • using a debit or credit card at the bedside payment screen

Radio service

Radio services are free.

Phone calls

Phone calls from the bedside telephone to UK landlines (01, 02, and 03) are free. Calls to mobile phones are free for 2 minutes.

Calls to your bedside telephone cost 13p per minute, plus any standard network charges.

Mobile phones should not be used in some areas of our hospitals. They may interfere with medical equipment or disturb other patients. Where you can use them, please keep them on silent and think of other patients.