Patient Advice and Liaison Service (PALS)

Patients and visitors

More in this section

The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.

PALS can

  • give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'
  • listen to your comments, compliments or concerns about the services provided in our hospital
  • help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
  • give you information about the formal complaints process and independent advocacy services.

Contacting PALS

Visit us

  • St Thomas' Hospital
    Main entrance, ground floor
    Westminster Bridge Road
    London SE1 7EH

  • Guy's Hospital
    Near main reception, ground floor, Tower Wing,
    Great Maze Pond
    London SE1 9RT

Opening hours

  • Mondays, Tuesdays, Wednesdays and Fridays, 9am-5pm
  • Thursdays, 10am-5pm

Call us

  • 020 7188 8801

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call within 24-48 hours.

Email us

Write to us

PALS
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH

More information

PALS (patient advice and liason service) leaflet

Access guides

Accessibility information to support you.

DisabledGo logo