The Patient Advice and Liaison Service (PALS) offers you support, information and assistance.
- give you information about our hospital services and the choices available to you and your family, visitors and carers at Guy's and St Thomas'
- listen to your comments, compliments or concerns about the services provided in our hospital
- help you to resolve, as quickly as possible, any problems or issues that you have about our hospital services
- give you information about the formal complaints process and independent advocacy services.
At St Thomas' Hospital in the main entrance. Opening hours are Monday-Friday, 9am-5pm.
At Guy's Hospital on the ground floor of Tower Wing, near main reception. Opening hours are Monday-Friday, 9am-5pm.
You may get an answering machine if the team is busy. Please leave a message and we will return your call within 24-48 hours.
Write to us
St Thomas' Hospital
Westminster Bridge Road
London SE1 7EH