COVID-19 medicines delivery unit (CMDU)
Referrals
How to submit a referral
e-RS referrals
All NHS GP referrals must be submitted using the NHS e-Referral Service (e-RS).
Non-e-RS referrals
In line with NHS England's Digital First approach, we encourage all external non-e-RS referrals to be submitted digitally.
Digital referrals help reduce delays, improve traceability, minimise the risk of lost or incomplete information, and support safer patient care.
Please submit referrals by email to [email protected].
Making a referral
Referrals must be made by a health care professional or relevant member of staff, or can be made by the patient on 111.
Patients being referred must:
- be at high risk of getting seriously ill from COVID-19
- have COVID-19 symptoms
- have tested positive for COVID-19 symptoms
- be within 5 days of both testing positive and the start of the symptoms
- be within our South East London catchment area (if they are not we will re-direct to the patients local CMDU, but this may take time)
Self-referral
Patients may call the unit directly on 020 7188 0510 or complete the self-referral form.
Referrals must contain the following information:
- NHS number
- date of birth
- date symptoms started
- date of positive PCR/lateral flow test
- high risk condition and relevant immunosuppression
- phone number
- current postcode
Referrals from other health professionals
Please email your referral to [email protected].
Email referrals must contain the patient's:
- NHS number
- age
- date the symptoms started
- high risk condition or therapy (for example immunosuppression)
- vaccination history
- phone number
- postcode
Referral contacts
Email: [email protected]
Last updated: July 2026