Making a referral
All referrals must be submitted using the NHS e-Referral Service (e-RS).
Rapid access eye service
Our rapid access eye service is now a referral and booked service for short-term eye emergencies only.
If your condition is urgent, please call our eye casualty telephone service.
Phone: 020 7188 4336
Opening times: Monday to Friday, 8.30am to 4pm
If you need urgent advice out of these hours, please call 111.
This service is for existing patients and those who live in south east London.
- your full name
- date of birth
- phone number
You'll be assessed and given the most appropriate appointment slot.
A clinician will aim to call you back within 1 hour.
This is not an examination. The telephone call is a chance for you to speak to an eye clinician to determine whether you need to attend our rapid access eye service
This service does not replace a full eye examination. You may be asked to come to hospital for a further examination.
- if you're under the care of another eye department or hospital, you must contact them for advice first
- if you live closer to another eye unit, we'll redirect you there
We may not see you if your condition is not an emergency.
If you're in immediate danger and require urgent help, dial 999.
This service is not for:
- general advice on minor conditions
- to discuss use of medicines
- to cancel or change upcoming appointments
We do not accept patients on a stretcher, except in exceptional circumstances.
In exceptional circumstances specific arrangements must be made directly with the accepting consultant or sub-speciality. Evidence of this arrangement must be given to the ambulance staff who transport the patient to the department.
Eye medical secretaries: [email protected]
Eye casualty for emergencies only: 020 7188 4336
We answer the phone Monday to Friday, 8.30am to 4pm.
Address: rapid access eye service, eye department, St Thomas' Hospital, ground floor, South Wing, block C, Westminster Bridge Road, London SE1 7EH
Last updated: February 2023