Inspections by the Care Quality Commission
The Care Quality Commission (CQC) is the organisation responsible for making sure that health and social care services in England – including hospitals, care homes, dental practices and GP surgeries – provide safe, high-quality care.
The CQC regularly checks services to make sure they meet national standards for quality and safety, and rates services as outstanding, good, requiring improvement or inadequate.
Asking patients what they think
Each year, the CQC asks us to send a questionnaire to 850 patients who have been treated in our hospitals. This covers a range of topics and forms part of the CQC’s assessment of our services.
There are also dedicated questionnaires for areas such as maternity, outpatient clinics and A&E.
Results from these questionnaires are published on the CQC website. They allow us to compare how we are doing with other trusts. Questions from the CQC survey are reported in our quality accounts.
What's the standard?
The national standards are set by Parliament and can be found on the CQC website.
How are we doing?
In our most recent inspection, Guy's and St Thomas' NHS Foundation Trust achieved a 'good' overall rating from the Care Quality Commission (CQC), with adult community services rated 'outstanding'.
CQC inspectors visited our hospital and community services from 2-4 April 2019. They also carried out separate ‘Well-led’ and ‘Use of resources’ inspections.
In its report published in July 2019, the CQC rated Guy's and St Thomas':
- 'outstanding' for providing 'caring' and ‘well-led’ services,
- 'good' for 'effective' and 'responsive',
- and 'requires improvement' for 'safe' services.
The services inspected were: Adult community services, maternity and outpatients.
The CQC inspectors identified a wide range of outstanding practice, as well as some areas for improvement which the Trust is addressing.
The CQC did not re-inspect the services provided for children and young people at Evelina London Children’s Hospital and in the emergency department at St Thomas' Hospital which both retain their 'outstanding' ratings from the Trust’s previous inspection in March 2016.
The Trust was also rated as ‘Good’ for its ‘use of resources’.
For full details of the 2019 CQC report, visit the CQC website.