Staff Friends and Family Test
The Staff Friends and Family Test is a scheme that reports the views of thousands of employees in the NHS.
The test runs three times a year and aims to provide a snapshot of what staff think about where they work.
Our staff are asked two questions:
- How likely are you to recommend Guy’s and St Thomas’ NHS Foundation Trust to friends and family if they needed care or treatment?
- How likely are you to recommend Guy’s and St Thomas’ NHS Foundation Trust to friends and family as a place to work?
What's the standard?
We are expected to to provide staff with the option of completing the Friends and Family Test at least once a year. It's open to all staff working on Trust sites, including volunteers and contractors.
How are we doing?
Our staff are asked to complete the Staff Friends and Family Test three times a year. They consistently rate the Trust higher than the national average when asked whether they would recommend Guy's and St Thomas' as a place to be treated and if they would recommend us a place to work.
Our full list of results are published below:
| Months | Staff recommending us as a place to be treated | | Staff recommending us as a place to work | |
|---|
| Not applicable |
Our score |
National average |
Our score |
National average |
| July-September 2019 |
90% |
81% |
74% |
66% |
| April-June 2019 |
93% |
81% |
77% |
66% |
| January-March 2019 |
92% |
80% |
75% |
65% |
| July-September 2018 |
93% |
81% |
79% |
64% |
| April-June 2018 |
94% |
81% |
80% |
66% |
| January-March 2018 |
91% |
80% |
77% |
63% |
| July-September 2017 |
93% |
80% |
77% |
63% |
| April-June 2017 |
93% |
81% |
77% |
64% |
| January-March 2017 |
93% |
79% |
78% |
64% |
| July-September 2016 |
94% |
80% |
75% |
64% |
| April-June 2016 |
94% |
80% |
78% |
64% |
| January-March 2016 |
94% |
79% |
79% |
63% |
| July-September 2015 |
92% |
79% |
76% |
62% |
| April-June 2015 |
91% |
79% |
77% |
63% |
| January-March 2015 |
91% |
77% |
71% |
62% |
| July-September 2014 |
91% |
76% |
76% |
60% |
| April-June 2014 |
91% |
75% |
74% |
61% |
The Staff Friends and Family Test isn't run between October-December, as this is when the more detailed national NHS staff survey takes place.
Find out more
Positive staff views about their workplace are linked to high quality care. We are therefore keen to listen to the views of our staff on a regular basis.
For more information, see NHS England.
Got a question?
If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.
Page last updated: February 19 2020