Our quality story

For professionals 

This guide gives an overview of how we're performing against national targets in key areas relating to patient care and experience.

To find out more about each performance indicator and how well we're doing, click on the boxes below.

  • A&E four hour wait time
    April 2018
    85.8%

    The percentage of patients attending A&E waiting less than four hours to be diagnosed, treated, discharged or admitted.

    For more information, see Waiting times in A&E

    Target: 95%

  • 18 weeks referral to treatment target (RTT): incomplete pathways
    April 2018
    89.1%

    The percentage of patients who have been referred to us and may have had an initial appointment, but are still waiting for a decision to be made on their treatment/discharge.

    For more information, see Waiting times for treatment.

    Target: 92%

  • Cancer patients treated within 62 days from referral
    April 2018
    72.1%

    The percentage of patients who start their cancer treatment within 62 days from referral. This includes the time taken to confirm a diagnosis and to agree a treatment plan.

    Some patients will be referred to their local hospital and then to Guy's and St Thomas' for a more specialist opinion. Where patients are referred to us late in their pathway, this target can be difficult to achieve.

    For more information, see Maximum waiting times for cancer treatment following GP referral.

    Target: 85%

  • Cancer treatment started within 31 days from decision to treat
    April 2018
    95.7%

    The percentage of patients who begin their treatment within one month of a cancer diagnosis. 

    For more information, see Waiting times for cancer treatment to start.

    Target: 96%

  • C.difficile cases resulting from a lapse in care
    April 2018
    0

    We have a consistently low rate of C.difficile infection in our hospitals.

    For more information, see C.difficile infections

  • Number of MRSA bacteraemia
    April 2018
    0

    We have worked very hard to reduce the number of preventable MRSA blood infections, and all cases that do occur are thoroughly investigated so we can improve our care where necessary.

    For more information, see MRSA blood infections

    Target: 0

  • Friends and Family Test: percentage who would recommend our services – inpatients and day cases   
    June 2018
    95%

    The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

    Patients are asked: 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'. 

    For more information, see Patient Friends and Family Test

  • Friends and Family test: percentage who would recommend our services - A&E  
    June 2018
    83.3%

    The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

    Patients are asked: 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'.

    For more information, see Patient Friends and Family Test

Page last updated: September 18 2018