Our quality story

Waiting times in A&E

Our emergency department (A&E) at St Thomas’ Hospital is open 24 hours a day, 365 days a year to treat patients with the most serious or life-threatening injuries and conditions. Patients with the most serious problems will be seen first. 

What's the standard?

It is expected that at least 95% of patients attending A&E will wait less than four hours to be diagnosed, treated, discharged or admitted to hospital.

How are we doing?

Our recent performance:

  • July 2018 – 86% of patients coming to our A&E department waited less than four hours
  • June – 84.9%
  • May – 85.4%.

We are working hard to meet the standard although this has been proving difficult due to the increasing number of patients attending both A&E and the urgent treatment centre every day.

Four hours is the maximum time you should have to wait and most patients will be seen more quickly.

Our staff will always try to keep you informed of how long your wait is likely to be. However, waiting times will vary depending on how many seriously ill patients need treatment.

Find out more

For more information about waiting times, see the NHS website.

Got a question?

If you have a question about or comment on this information, please contact the communications team at communicationsteam@gstt.nhs.uk.

If you need information about a medical problem, you should talk to your local pharmacist, contact your GP surgery, call NHS 111 or see NHS website.

of patients coming to our emergency department (A&E) waited less than four hours in July 2018.

How you can help us

A&E may not be the best place for your needs. If you have been suffering from a medical problem for more than 48 hours, you should talk to your local pharmacist, contact your GP surgery or call NHS 111.

If you have a minor injury or illness, it will usually be better to go to an urgent care centre like the one at Guy's Hospital, which is open 8am to 8pm, seven days a week. 

Call 111 if it's not an emergency


Page last updated: September 25 2018