Read our latest advice on Coronavirus (COVID-19)

Our services are open and safe to attend – we are still here to help during lockdown

Our quality story

Waiting times for treatment

If your GP refers you to our hospitals we aim to see you as soon as possible.

Patients should begin treatment in less than 18 weeks from a doctor’s referral. Most patients will be seen much more quickly.

What's the standard?

We are expected to ensure that over 92% of patients begin their treatment within 18 weeks.

How are we doing?

Our recent performance:

  • December 2019 – 83% of our patients were waiting less than 18 weeks to begin treatment
  • November – 84.1%
  • October – 84.5%.

We are working hard to improve our performance, although meeting this target consistently is proving challenging. We are currently focussing on treating patients who have been waiting the longest, while also striving to meet a significant increase in demand for our services.

Over half of our patients begin treatment within eight weeks of referral, and urgent patients are always seen more quickly.

Find out more

For more information about waiting times, see NHS website.

Got a question?

If you have a question about or comment on this information, please contact the communications team at

of our patients waited less than 18 weeks to begin their treatment in December 2019.

How you can help us


We aim to keep all waiting times to an absolute minimum.

You can help us by letting us know immediately if you are unable to keep your appointment. We will then offer you an alternative date and give your appointment to another patient.

You can change your appointment online or by phone.

Page last updated: February 4 2020