Our COVID-19 recovery programme

Join the programme

We're looking at 3 areas of services and care that changed in response to the coronavirus (COVID-19) pandemic:

  • virtual (telephone or online) appointments
  • waiting for treatment and managing your condition at home
  • long COVID

We're working closely with the Health Systems Innovation Lab at London South Bank University and its People's Academy. We'll bring together patients, their family members and carers and staff in the design and delivery of these services.

Please email [email protected] to get involved or find out more about the programme.

Our telephone survey

In May 2021, we asked 1,501 people  how they felt about using our services during the pandemic, now and in the future. The survey was run for us by Ipsos MORI. We will use the results of the survey to improve our services. We will also use the results to deliver the joint programme.

There are still high levels of concern about COVID-19. This continues to affect how people feel about using health services. These concerns can be seen in the results and show the need to continue to reassure patients, carers and visitors.

  • 91% said they felt comfortable using our hospital services face-to-face during the pandemic.
  • Parents and carers, responding on behalf of a child or adult, were less positive (84% and 78% respectively).
  • 7% said they felt uncomfortable using a health service face-to-face because they were worried about catching coronavirus.
  • Less than 5% chose to stay away from services during the pandemic because they were worried about catching coronavirus.
  • Majority of participants say they would feel comfortable using most services if they needed to in the future.
  • 37% would be uncomfortable using a hospital service face-to-face in the future.  The most common reason for feeling concerned is the risk of catching COVID-19 (mentioned by 54% of this group).
  • 20% find the idea of staying as an inpatient as the most worrisome

Visit the Ipsos MORI website for the full report and more information about the survey. Contact us if you would like to know more about the survey or would like a copy in another format. 

More about the joint programme

The programme aims to make sure the views of patients, carers and the public help with future service changes during the pandemic. We are committed to involving a wide range of people that reflect our diverse patient populations and local communities, especially those who have been most affected by the pandemic. We'll work together to understand:

  • shifts in attitudes and behaviours towards accessing care now and in the future
  • how the changes we are making or have made affect the experiences of patients, their families and carers 
  • variations in the experience of care between different protected characteristics
  • how we can improve and develop services

During the first wave of the pandemic, we saw an extraordinary and rapid transformation of NHS services and care. Normally this would have involved us working closely with our patients, their family members and carers.

To make sure we involved our patients, their family members and carers we developed a 2-year joint programme for patient, carer and public involvement in COVID-19 recovery. Our patient and public engagement team worked together with colleagues in Royal Brompton and Harefield Hospitals and in King's College Hospital to develop the programme.

The programme started in September 2020, and is funded by Guy's and St Thomas' Charity, together with King's College Hospital Charity. We have a steering group that oversees the programme and involves:

  • patient-public governors and Healthwatch
  • South East London Clinical Commissioning Group
  • our trusts' charities
  • clinical, transformation and patient and public engagement leads

This group is closely involved in and drives the work of the programme.

For more information about the joint programme, please contact us.

Last updated: May 2022

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