Data and security

MyChart patient app

Great care is taken to keep your health information secure.

What health information you can see

MyChart shows you some health information that Guy’s and St Thomas’ holds to give you the best possible care.

MyChart does not show your full health record.

This means information about your health that other healthcare providers have, such as your GP or dentist, will not show in MyChart (unless you’ve also shared it with us).

If you’re having care at more than one place and they use a version of MyChart, you'll be able to link your MyChart at Guy’s and St Thomas’ with your existing account. This means you will see the information from both places in MyChart.

If you have care at both Guy's and St Thomas' and King's College Hospital NHS Foundation Trusts, you do not need to link your MyChart account. We share one system, so your health record will update automatically.

Find out more about your health record and the information we collect and hold about you.

Security settings

We recommend you use a personal email address to sign up to MyChart, and avoid shared email addresses.

MyChart has a number of tools to keep your information safe, such as passwords, face recognition and fingerprint log in and two-step authentication. You can set your security settings in MyChart. Make sure to keep your log in details safe and do not share them.

To keep your health information secure, please be careful who you share your health record with.

Share your health record with clinicians

You can share your MyChart health record securely with someone on a temporary basis, such as your GP or if you are receiving treatment somewhere else.  

You can give healthcare professionals or other people a code that gives them access to your MyChart information for a short time.  

Log in to MyChart and click 'share your health information' on the menu on the left. You can add their details and they will be emailed a code to access your MyChart information. 

Get help with MyChart

If you need help, we’re here for you. Contact the MyChart patient helpdesk.

Phone: 020 7188 8803 Monday to Friday, 9am to 5pm

Outside these hours, please leave us a message and we will call you back.

You can email us any time at [email protected]

Need urgent medical help?

MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A&E). 

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