Helpdesk and support

Visit the MyChart login page

Select Forgot username? below the sign in button and follow the instructions on screen.

Visit the MyChart login page

Select Forgot password? below the sign in button and follow the instructions on screen.

Your password should be between 8 and 20 characters long and include:

• an uppercase letter
• a lower case letter
• a number
• a special character

Go to the MyChart login screen

Under New user select the Sign up now button.

Click on Sign up online and follow the instructions on screen.

If your phone supports face or fingerprint ID you will also be offered the option to switch this on for your MyChart account. We recommend that you do this.

When your test result is ready, it will be added to your MyChart account. This might take a few days or sometimes weeks, depending on the type of test.

Some test results need to be discussed before they are shared, and some results are never shared on MyChart.

If you feel you've been waiting too long, please contact the service your appointment was with. 

Read more information about test results and when you'll receive them.

Biometrics let you log into apps on Apple and Android using your unique traits such as your fingerprint or face recognition instead of passwords. They are secure ways to log in to MyChart, and convenient if you don't like having to remember a username and password.

First, you must set up your fingerprint, face, or iris in your phone's main security settings.

Once this is set up on your device, the MyChart app should prompt you to set up your preferred way of logging in.

You can also visit your MyChart account settings to set this up or change at any point. 

If you need more help, please follow these instructions. 

If you are a parent or carer of a child or young person under 18, please speak to your child’s healthcare team at their next appointment to request a proxy account.

Please note the MyChart helpdesk is not able to set up proxy access. You must speak to your child's healthcare team.

Read more about proxy access for parents and carers.