High scores for Guy's and St Thomas' in Staff Friends and Family Test


Posted on Thursday 24 November 2016
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Staff have recommended Guy’s and St Thomas’ as a place to be treated and to work in the latest Staff Friends and Family Test.

More than 700 staff completed the last Test, which was carried out in August. The national results were published today (Thursday 24 November) by NHS England.

The Staff Friends and Family Test is a short national survey which enables staff to give feedback about their experience of the NHS.

Guy’s and St Thomas’ scored much higher than the national average:

  • 94% of staff said they are ‘likely’ or ‘very likely’ to recommend the Trust as a place to be treated – higher than the national average of 80%
  • 75% are ‘likely’ or ‘very likely’ to recommend the Trust as a place to work – higher than the national average of 64%.

Ann Macintyre, Director of Workforce, says: “The Staff Friends and Family Test results are an important indication of how our staff feel about working here and what they think about the quality of the treatment we provide to patients.

“I am pleased that our staff continue to recommend the Trust as a place to work and that 94% would recommend the Trust as a place to be treated. There is always room for improvement and we are committed to listening to staff so that we can change things for the better.

“The national NHS Staff Survey gives us a fuller understanding of how staff feel about working here. More than 4,400 staff have now completed the survey, but we want to hear from everyone. Please make sure you and your colleagues make time to fill it in so that we can improve working lives.”

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