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Our services are open and safe to attend – we are still here to help

Coronavirus: Assisted Conception Unit update

Coronavirus: Assisted Conception Unit update

Due to increased demand on the hospital because of the coronavirus (COVID-19) pandemic we are having to make significant changes to our services.

We continue to offer assisted conception treatment. However, we are reducing the number of patients we treat in the next few weeks. This has been done after clinical review and will result in some delays with certain treatments and appointments.  If you have treatment booked we will contact you by phone to update you.

We will continue to update our website with the latest information. Please check the website in the first instance before trying to contact us.

If you have additional queries, email us on  or call 020 7188 2300. 

We are here for you and will aim to get back to you as soon as possible.

Our priority is your safety and that of our staff.

Face-to-face appointment

If you've been invited for an appointment, it's important that you still come in. Our services are open and safe to attend

We have a range of safety measures at our hospitals and community sites to prevent the spread of coronavirus (COVID-19) and to keeping you safe including measures put in place to maintain social distancing and to reduce the number of patients in the clinic through the use of telephone or video consultations and by increasing the time between appointments.

We have introduced screens at reception areas and increased the frequency of cleaning in the clinic. When you are in the clinic, you will be asked to wear a face covering. Partners are being asked not to attend the clinic unless required during treatment and we are not able to accommodate children in the department at this time either. Please check visiting patients page before you come on site. Please understand these measures are to keep you and our staff safe by reducing the risk of spreading infection.

Before attending the clinic, we will take you through a short health questionnaire. We will also send you a detailed information leaflet entitled 'changes to your fertility treatment in ACU and COVID-19', and a form that you will need to sign before we can start your treatment. If you have had any COVID-19 symptoms in the past 14 days, or have been in contact with someone who has symptoms or has tested positive for COVID-19, please do not attend your appointment and contact us to rearrange. 

We continue to work hard to increase our cycle numbers as safely as possible and are currently in the process of contacting patients in order to start treatment. Subject to any further potential interruptions to our service, we hope that all patients currently waiting for treatment (those that have a treatment plan and have signed consent as of 1 August 2020) will be able to commence their treatment by the end of this year.

We will be in touch as soon as we are able to arrange the start of your treatment. In the meantime, please do bear with us. We understand the wait will have been very difficult and are committed to seeing each of our patients as soon as we possibly can.

If you have any queries, you can contact us by emailing or calling 020 7188 2300.

Last updated: 8 January 2021



Please visit the main Trust coronavirus (COVID-19) page for more information.