Appointments

How to get an appointment

Ask your GP or hospital doctor to refer you.

Changing or cancelling your appointment

• Phone: 020 7188 2443
• Email: [email protected] 

If you do not attend your appointment, we'll either call you to find out the reason or offer another appointment.

If you do not attend your appointment for a second time, we may discharge you back to the referring doctor.

Before your appointment

Please bring a list of medicines you are taking.

During your appointment

Please arrive 15 minutes before your appointment time. We'll ask you for a urine sample and urine flow test before your appointment.

You first appointment is usually face-to-face at our clinic and lasts 30 minutes. You'll see either a urology consultant, senior doctor or specialist nurse.

We'll do some tests. These might include a flexible cystoscopy examination of your bladder under local anaesthetic. This involves inserting a thin tube called a cystoscope into your urethra (the tube that carries pee from the bladder to the outside of your body) and into the bladder. The cystoscope has a small video camera on one end so your doctor can view images from it on a screen.

We're a teaching hospital and sometimes students will be in the clinic to observe. Please let us know if you would prefer them not to be at your appointment. It will not affect your care.

Follow-up appointments usually take 15 minutes and can be face-to face or by telephone.

After your appointment

We'll send you, your referring doctor and GP a clinic letter. You'll either have a treatment plan in place or we'll arrange a routine follow-up appointment.

Our team meets to talk about your treatment needs when you're diagnosed with cancer. This is to make sure that everyone is offered the best treatment, including clinical trials where appropriate.

You can contact our specialist nurses for advice and support during your cancer treatment. You'll be given a main contact, known as your key worker. You can email or phone to arrange a time to meet in person.