Clinical nurse specialist helpline
You can arrange to speak to your key worker, usually a clinical nurse specialist, by calling 020 7188 7188 from 8.30am-5.30pm, Monday to Friday. To be connected to the right person you will need to tell the operator that you want to speak to the clinical nurse specialist for the type of cancer that you are being treated for, for example, lung cancer or breast cancer. The clinical nurse specialist will be able to answer any questions about your treatment.
If you are experiencing any side effects from your treatment or are feeling unwell, please contact acute oncology by calling 020 7188 3754 at any time. From 6.15pm-8.30am, and at weekends, calls will be directed to the on-call doctor. A healthcare professional will advise you what to do.
If you have any questions about your medicines when you are at home, you can call our pharmacy medicines helpline for advice on 020 7188 8748 from 9am-5pm, Monday to Friday.
If you have questions about your appointments you can find the contact number for the department you are visiting on your appointment letter. If you do not have this, please contact the relevant department or bookings team via the main switchboard on 020 7188 7188.
We are very keen to hear your comments so that we can improve our services and care. You can share your views or complaints with your key worker or any other member of staff at Guy’s Cancer.
You may be asked to complete the Friends and Family Test which asks ‘How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?’
External organisations, such as the Care Quality Commission, sometimes ask us to carry out patient surveys to monitor the quality of care we provide.
You can also contact our Patient Advice and Liaison Service to make comments or raise concerns. You can email email@example.com or call 020 7188 8801.
Language and accessible support services
If you need an interpreter or information about your care in a different language or format, please telephone 020 7188 8815 or email firstname.lastname@example.org.
More help and advice
NHS 111 offers medical help and advice from fully trained advisers supported by experienced nurses and paramedics. Telephone 111 for help over the phone 24 hours a day.
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