Read our latest advice on Coronavirus (COVID-19)


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Coronavirus and orthotics: frequently asked questions

Information for patients

Frequently asked questions

Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic. 

  • I have been referred to the service but I have not heard anything

    We have received your referral but are currently not scheduling any new patients unless clinically urgent. You will remain on our waiting list and we will be in touch with you in due course.

  • I am worried that I might have coronavirus (COVID-19)

    Please call NHS 111 for advice. 

  • I have an appointment soon and I have not heard from you

    We are attempting to contact all patients in advance of your appointment. If you haven't heard from us and your appointment is less than 3 days away please contact us.

    Email: gst.tr-gsstorthoticreferrals@nhs.net

    Tel: 020 3049 7776

  • I have symptoms that I am worried about

    If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team please contact us.

    Email: gst.tr-gsstorthoticreferrals@nhs.net

    Tel: 020 3049 7776

  • I am due to pick up some orthotics repeat prescription or repairs but cannot attend due to government travel restrictions in place

    Please contact us to discuss. We may be able to post these out to you.

    Email: gst.tr-gsstorthoticreferrals@nhs.net

    Tel: 020 3049 7776

  • I have an orthotic that needs urgent repair

    Please contact the service by phone or email. We may be able to arrange for you to drop off the orthotic for repair.

    Email: gst.tr-gsstorthoticreferrals@nhs.net

    Tel: 020 3049 7776