Emergency department (A&E)

Emergency care

This is a walk-in service. You do not need an appointment to attend the emergency department.

At the emergency department

We use a priority system to make sure we see the most seriously ill people first.

We may direct you somewhere else if:

  • your condition is not an accident or an emergency
  • your symptoms mean we need to see you in 1 of our specialty areas

Arriving

emergency department entrance

If you arrive at the pedestrian entrance, a nurse will meet you and assess where we can best treat you. The nurse will ask you some questions and record your vital signs including:

  • temperature
  • pulse
  • blood pressure
  • breathing

This will help us understand the seriousness of your condition. We might direct you to the on-site GP hub or the most appropriate service.

If we need to book you into the emergency department, you'll get a numbered ticket to take to our reception.

Registration

Our receptionist will call your ticket number and register you.

Tests

Some people need more tests after registration. A nurse will call you and perform or arrange these tests.

Treatment

We'll see you in 1 of our treatment areas. Your treatment depends on your condition. Not everyone sees the same doctors or nurses.

If you have a minor injury or illness, we’ll tell you to go to our urgent care centre.

Please remember that waiting times can differ between treatment areas and specialists. Other people may be called more quickly than you.

Coming to A&E at St Thomas' Hospital video

Watch our animation about visiting emergency department (A&E).

This video is an animation with no spoken audio. This is a transcript of the words on the screen:

Hello

Tell the nurse why you've come to A&E

If it's not an emergency

You may be better treated elsewhere

Self care, NHS Direct, Pharmacy, GP or Dentist or the Urgent Care Centre

In A&E

Take a ticket

Wait for your ticket number to be called

Go to reception

The receptionist will ask some questions

and look up your health records

Take a seat

Wait for your name to be called

A nurse will do some tests

Wait to see a doctor

Before you go home

Tell us what you think

Would you recommend us to your friends and family?

Help us to keep improving

Specialty referrals

If your GP refers you to see a particular team, you’ll have to register at the emergency department. Although the team will be expecting you, they may not be able to see you immediately.

You may be redirected to:

Leaving the emergency department

We'll send your GP a letter with details of your visit to the emergency department.

If you need to attend the fracture clinic our reception staff will book you an appointment. Please make sure you’ve got an appointment card before you leave the department.

If we need to see you at any other clinic, we'll contact you over the next few days. Please make sure we have your correct contact details

We're unable to provide transport home for most patients. St Thomas’ hospital is well served by public transport.

If you want to order a taxi there is a free phone in the waiting area.

Contact us

Phone

111 for medical advice when it is not life-threatening

999 for a medical emergency

18000 for deaf people to contact 999 using text relay

Open 24 hours a day, 7 days a week.

Address: East Wing, St Thomas' Hospital, Westminster Bridge Road, London SE1 7EH

pals icon

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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