Homeless and high intensity users (HIU) service

Our high intensity service provides one-to-one appointments after your first phone call to assess your needs.

How to get an appointment

Our clinics are all drop-in. You do not have to make an appointment. We hold clinics in:

  • Lambeth
  • Southwark
  • Lewisham

They are held at:

  • hostels
  • day centres
  • addiction services

If you're living in a hostel where we provide a clinic, please drop in to see the nurse or specialist worker. You can also tell your key worker that you want to see us.

Changing or cancelling your appointment

If you're given a follow-up appointment and cannot attend, please phone 020 3049 4700.

Before your appointment

Please bring:

  • letters about your care
  • medicines you take

During your appointment

Your first appointment can take up to an hour. You'll see a nurse or specialist worker who will ask you some questions about your general health. They'll also ask how you want us to contact you in the future.

Depending on your health needs, we may need to carry out further tests. We'll help you register with a GP, and will discuss and agree a care plan with you. 

Sometimes we may have student nurses present at your consultation. We will ask for your consent for them to be present. If you would like to have someone with you during your consultation, please tell a member of the team. You can bring a friend or relative.


We work with other health and voluntary organisations. We share information if it is in your best interests. Please tell the nurse caring for you if you do not want your information shared. We will respect your decision.

We'll only pass on confidential information without your permission if we need to protect you or someone else from very serious harm. We'll always talk with you about this first.

If you want to know more about confidentiality, please ask one of our clinic staff.

After your appointment

We'll ask you to come back next week to get any test results. You can also get your results by:

  • dropping in at the same clinic and asking to speak to a nurse
  • phoning us

Last updated: January 2024

Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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