Frequently asked questions
Please see some answers to common questions we have received during the coronavirus (COVID-19) pandemic.
I have been referred but have not heard anything
We have received your referral but are currently not scheduling any new patients unless clinically urgent.
You will remain on our waiting list and we will be in touch with you in due course.
I am worried I might have coronavirus (COVID-19)
Please go to the NHS 111 website for information and guidance or call NHS 111 for advice.
I am on medication prescribed by your team and am not sure if I should stop taking it
Do not stop any medication unless specifically told to do so by your clinical team.
I have an appointment soon and I have not heard from you
We are attempting to contact all patients in advance of your appointment.
If you haven’t heard from us and your appointment is less than three days away, please contact us as detailed on our website.
I have symptoms I'm worried about
If the symptoms are related to the condition for which we are seeing and you need specific clinical advice from our team, please contact the clinical nurse specialist on the contacts you were given at your first appointment with us.
My medication is running out and I need a prescription
If the medication is usually prescribed by your GP contact their surgery.
If we usually prescribe your medication, please contact the clinical nurse specialist on the contacts you were given at your first appointment with us.