Sexual health

How to get an appointment

If you have symptoms, we offer booked appointments during the first 1 hour 30 minutes of each day. You can see the opening times and days on our clinics page.

You can book by:

  • phoning our call centre
  • asking your doctor to refer you

Walk-in appointments

If you have symptoms, all other appointments are booked by walking in on the day. You'll be given a slot for later in the day, subject to availability.

You can walk-in from:

Book your appointment

Find out how you can book your sexual health appointment for each of our services.

If you want to have an implant fitted, removed or replaced:

This appointment is for insertion, removal or replacement only and no other service.

More information

NHS website – more information about the contraceptive implant

If you have a positive STI result and need treatment, please book a phone appointment with the health advisor team.

We will ask you some questions and arrange for you to attend a clinic. You will need proof of your positive result.

These vaccinations are free.

Please book an appointment if you:

  • need to have one or more of these vaccinations
  • have already started a course somewhere else and need to continue

Hepatitis A vaccines are for:

  • all men who have sex with men

Hepatitis B vaccines are for:

  • all men who have sex with men
  • if you inject drugs
  • sex workers
  • if your partner has hepatitis B

The human papillomavirus vaccination (HPV) vaccine is recommended for:

  • all men who have sex with men under the age of 45

More information

If you're under 18, you're welcome at all our clinics. We'll make your care a priority.

We are here to help with your sexual health, relationship and contraceptive needs. We will also listen if you're worried about something and need to talk.

A healthcare professional will ask you about your:

  • sexual health
  • home situation
  • relationships

Book online if you're under 18 and would like a call back to book an appointment.

We run a walk-in clinic for young people on Wednesday, 2pm to 6pm at Streatham Hill clinic. You do not need to book an appointment.

Pre-exposure prophylaxis (PrEP) for HIV is available free through the NHS. It is available at all our clinics.

If you've not had PrEP before and want to start, book an appointment online.

If you are currently taking PrEP, book an appointment online.

Appointments will be available to book in the morning for that day. If there are no slots online you can also:

  • phone our call centre
  • walk in during opening hours, you'll usually get an appointment slot for later in the day or the next day

If you're new to taking PrEP, we will:

  • discuss how it works and explain the different ways to use it
  • talk about your mental health, any drug or alcohol use, and offer support if you would like it
  • arrange your check-up for STIs
  • offer vaccinations for hepatitis A and B and HPV

If you're already taking PrEP, please do a sexual health check-up (including HIV) at home before you come to your appointment. Please be ready to show your results or Sexual Health London (SHL) ID. This will speed up the process to receive your PrEP.

SHL allows you to test more frequently than every 3 months. It normally takes 1 to 2 weeks to order the test and receive your results.

Book your check up at Sexual Health London

More information

HIV i-Base: UK guide to PrEP


We offer the morning after pill (emergency oral contraceptive pill). You can take this up to 3 or 5 days after unprotected sex.

To get the morning after pill:

If you want to have a coil (intrauterine device - IUD) fitted or replaced:

This appointment is for insertion or replacement only and no other service.

We also offer appointments for the emergency copper coil (IUD).

If you want an emergency coil, please call 020 7188 6666 or walk in during our opening hours.

More information

If you have no symptoms and want testing for STIs, please use a home testing kit. 

Visit the Sexual Health London website to order your home testing kit.

We offer emergency post-exposure prophylaxis (PEP). Please come to one of our clinics if you think you're at risk and need PEP.

You can also call 020 7188 6666.

Read more about taking PEP emergency medicines.

To discuss options or book a termination of pregnancy, please contact a provider directly.

If you're a resident or registered with a GP practice in Lambeth, Southwark, Bromley, Lewisham, Bexley or Greenwich, you can choose to have your abortion with:

If you live in another borough or are not registered with a GP in one our boroughs, you can contact the providers for further advice. Alternatively please call us on 020 7188 6666 for support.

During your visit

Find out what happens at your appointment.

We will send you:

  • a welcome text message with your patient number and other useful links, such as how to ask for home testing kit or contraception online
  • a text message to confirm your appointment, please show it at reception when you arrive for your appointment
  • a reminder text message
  • other text messages with information about contraception choices, PrEP and a link to check if your alcohol consumption is causing problems

Please do not pee for 2 hours before your appointment.

Appointments are face-to-face. We might speak to you on the phone before asking you to come to a clinic.

Please arrive no more than 10 minutes before your appointment. If you've booked online, please arrive 10 minutes before your appointment to register.

If you arrive more than 10 minutes late, you'll need to rebook your appointment.

Most appointments last 30 to 40 minutes. If you need treatment for an infection, your appointment can take up to 90 minutes.

You will be offered a check-up at your appointment. This includes a:

  • blood sample
  • urine sample
  • possible swabs (vaginal, bottom and throat swabs)

If you are coming to the clinic for contraception we will:

  • measure your height and weight
  • take your blood pressure

If you are coming for the coil or implant, the procedure will take place in the clinic. You will get information about what will happen before you come for your appointment.

Our team is made up of:

  • doctors
  • nurses
  • health advisors
  • health care assistants
  • administration support

You might see more than one member of staff at your appointment.

We will tell you if we need to see you again.

We will send you a text message with more information on:

  • conditions
  • management
  • treatment
  • referrals

Test results can take up to 10 working days, but it's often much sooner than this.

If your results are negative, we will send you a text message. We will contact you by phone if you need to come back for treatment.

You can call our results line for your results.

Last updated: 1 August 2022

Contact us

Call centre: 020 7188 6666

Phone: 020 3049 4006 to cancel or reschedule your appointment.

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Do you have any comments or concerns about your care?

Contact our Patient Advice and Liaison Service (PALS)

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