Due to increased demand on the hospital due to the COVID-19 pandemic we are having to make significant changes to our services which may require cancellation of appointments.
We are attempting to contact all patients with a future scheduled appointment. In some cases we are changing appointments to a telephone consultation, and in certain circumstances, a video appointment. Some appointments may be cancelled without a future date being arranged at this stage. If we cancel your appointment you will remain on our waiting list and we will contact you in due course. Some patients may be discharged back to their GP and we will write to you if this is the case.
If you have not heard from us within three days of your scheduled appointment please contact us by emailing
If you are unable to use email or your query is urgent, please call 020 7188 2515. Our phone lines are very busy and there may be a wait for your call to be answered.
If you are an existing patient who has previously been seen in our service and need advice from the clinical team please see below for the appropriate option:
Contact us by emailing firstname.lastname@example.org for:
Contact us by telephone on 020 7188 2515:
if you need to urgently discuss your clinical condition
if you don't have access to email or our website
if you leave a message on this number it may be a few days before we are able to respond to your query.
Please note, if you have been given an appointment for the neurovascular clinic it is very important that you attend so that your symptoms can be investigated and the appropriate treatment is given. You will receive telephone confirmation about your appointment details and it is likely that our clinicians will conduct a telephone follow up consultation with you following your initial attendance in our clinic.
We are doing everything we can to support GPs and your patients during the COVID-19 pandemic.
Stroke/TIA mobile helpline
We have set up a direct mobile that GPs can use to contact the stroke team for advice. It is monitored Monday to Friday, 9am-5pm, and they welcome all calls regarding stroke and/or TIA. To access this service please telephone 07825 023845.
Referrals can be made by phoning 07825 023845 or alternatively email the referral form (Word 76Kb) to email@example.com (out of hours).
Please download the TIA patient information leaflet (PDF 57Kb) and give to patients.
If you have suffered an acute stroke, you will be cared for at a hyper acute stroke unit such as King's College Hospital. Patients who come to accident and emergency, or have an acute stroke while they are in hospital will be transferred to a hyper acute stroke unit.
We work closely with colleagues across London to ensure that patients can be looked after in a hospital closer to their home for the remainder of their care. We will transfer patients back to Mark Ward around 48-72 hours after admission to a hyper-acute stroke unit.
Our stroke service cares for patients at our rehabilitation stroke unit on Mark Ward.
Top rating for stroke care
Our stroke service has achieved an ‘A’ star rating in the Sentinel Stroke National Audit Programme (SSNAP).